Customer Service Liaison
1 month ago
As a Customer Service Representative at Bedrosians, you will be the primary point of contact for clients, providing exceptional support and solutions to ensure their vision is realized. This role requires a strong understanding of our products, including availability, price, applications, limitations, and installation recommendations.
Key Responsibilities- Provide information and assistance to clients regarding product availability, pricing, and installation recommendations
- Enter orders, follow up on back-orders, and process invoices in a timely and accurate manner
- Answer phone inquiries, including over-the-phone orders, and respond to client emails and messages
- Assist with stock checks, pricing, and freight quotes, as well as process orders and receivings for product lines
- Develop a basic understanding of design and color to effectively communicate with clients
- Resolve customer service issues in a professional and timely manner
- Multitask and prioritize work through effective time management
- Maintain a neat and organized workspace, adhering to company policies and procedures
- High School Degree or equivalent
- Excellent email and computer skills
- Positive attitude and excellent communication skills
- Ability to lift up to 65 lbs.
- Prior customer service experience is a plus
- Bi-lingual in Spanish a plus
Bedrosians is a leading importer and distributor of porcelain tile and stone, with nearly 40 branches across the United States. We value our associates, customers, and vendors, and strive to foster lasting relationships through exceptional service and support.
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