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Customer Support Associate

2 months ago

Richmond, Virginia, United States GO Car Wash Full time

Customer Service Teammate

Overview:

The Customer Service Teammate (CST) plays a crucial role in establishing and nurturing relationships with both new and returning customers. This position involves promoting memberships and upselling services through effective sales techniques. With the potential to earn up to $14.00 per hour through commissions, the CST is dedicated to delivering exceptional customer service.

Key Responsibilities:

  • Welcome every customer with a friendly demeanor.
  • Understand and explain the benefits of membership packages and pricing.
  • Possess comprehensive knowledge of the products and services offered, educating customers on the wash process.
  • Utilize the company sales script during customer interactions.
  • Assist customers with vehicle guidance, adhering to established procedures.
  • Foster genuine connections with customers to enhance membership sales.
  • Engage with customers throughout the wash site to ensure outstanding service.
  • Maintain a clean, organized, and safe work environment.
  • Represent the company’s core values consistently.
  • Perform additional duties as assigned.

Physical Requirements:

The role requires the ability to lift weights ranging from 25 to 80 pounds regularly, respond swiftly to auditory cues, navigate uneven surfaces, and safely operate in various weather conditions. Long periods of standing or movement are expected.

Qualifications:

  • High School Diploma or equivalent preferred.
  • At least six months of customer service experience is preferred; sales experience is a plus.
  • Previous experience in a car wash environment is advantageous.

Skills and Attributes:

  • Ability to work independently while contributing to a team-oriented environment.
  • Commitment to delivering exceptional customer and teammate experiences.
  • Positive and outgoing attitude.
  • Strong work ethic with a focus on achieving sales goals.

Benefits:

At GO Car Wash, we prioritize the health and happiness of our employees. We offer a comprehensive benefits package, including medical and dental coverage, a 401(k) plan, flexible work hours, opportunities for career advancement, and incentive programs.