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Customer Service Associate

3 months ago

Richmond, Virginia, United States Carpenter Full time

**Customer Service and Support Role**

At Carpenter Co., we are seeking a highly skilled and detail-oriented Customer Service and Support Representative to join our team. This exciting opportunity is available at our manufacturing plant in Richmond, VA.

**Key Responsibilities:**

We are looking for a candidate who can provide exceptional customer service to our internal and external customers, remote sales team, plant personnel, and other departments within the company. The ideal candidate will be able to input and verify orders, price, and shipping information within the SAP system, coordinate between manufacturing and customers to resolve order issues, update and maintain customer information within our database, generate daily reports to provide status updates, complete invoicing and related billing tasks, and serve as Payroll backup.

**Requirements:**

To be successful in this role, you will need a minimum of a High School Diploma or GED equivalent, with some college preferred. You should have at least 2+ years of customer service experience in an office environment supporting internal and external customers. Intermediate computer skills, including Microsoft Outlook, Word, and Excel, are required. SAP experience is preferred, as well as experience with importing and exporting. Excellent communication skills and the ability to physically move about the manufacturing plant at a quick pace are also essential.

**What We Offer:**

Carpenter Co. is a dynamic and growing company that offers a competitive salary and benefits package. We are committed to providing a safe and inclusive work environment that supports the growth and development of our employees.