Client Service Representative
4 days ago
Frontier Justice is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will play a crucial role in ensuring client satisfaction and maintaining positive relationships between Frontier Justice and its clients.
Key Responsibilities:- Client Interaction: Engage with clients through various channels, including phone calls, emails, live chat, or in-person interactions.
- Product/Service Knowledge: Develop a deep understanding of Frontier Justice's products or services to effectively address client needs and provide accurate information.
- Documentation: Maintain detailed records of client interactions, transactions, comments, and complaints.
- Order Processing: Assist clients with placing orders, tracking shipments, and processing returns or exchanges.
- Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell products or services to existing clients.
- Problem-Solving: Analyze client issues to identify patterns and provide feedback to improve products or services.
- Client Satisfaction: Conduct client satisfaction surveys to gather feedback and assess overall satisfaction levels.
- Administrative Tasks: Enter and update client information in databases and generate reports on client interactions and feedback.
- Compliance: Ensure compliance with company policies and procedures in all client interactions.
- Training and Development: Stay informed about product updates and industry trends through training sessions.
- High school degree
- College degree/hours preferred
- Preferably 1-2 years of Customer Service experience
- This is an In-Person Position
- Normal overtime/extended work hours
Salary: $17-$20 per hour
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