Client Service Representative

4 days ago


Lee's Summit, Missouri, United States Frontier Justice Full time
Job Title: Client Service Representative

Frontier Justice is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will play a crucial role in ensuring client satisfaction and maintaining positive relationships between Frontier Justice and its clients.

Key Responsibilities:
  • Client Interaction: Engage with clients through various channels, including phone calls, emails, live chat, or in-person interactions.
  • Product/Service Knowledge: Develop a deep understanding of Frontier Justice's products or services to effectively address client needs and provide accurate information.
  • Documentation: Maintain detailed records of client interactions, transactions, comments, and complaints.
  • Order Processing: Assist clients with placing orders, tracking shipments, and processing returns or exchanges.
  • Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell products or services to existing clients.
  • Problem-Solving: Analyze client issues to identify patterns and provide feedback to improve products or services.
  • Client Satisfaction: Conduct client satisfaction surveys to gather feedback and assess overall satisfaction levels.
  • Administrative Tasks: Enter and update client information in databases and generate reports on client interactions and feedback.
  • Compliance: Ensure compliance with company policies and procedures in all client interactions.
  • Training and Development: Stay informed about product updates and industry trends through training sessions.
Requirements:
  • High school degree
  • College degree/hours preferred
  • Preferably 1-2 years of Customer Service experience
Working Conditions:
  • This is an In-Person Position
  • Normal overtime/extended work hours

Salary: $17-$20 per hour



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