Restaurant Operations Director

4 weeks ago

Miami, Florida, United States One Haus Full time
About One Haus

One Haus is a national hospitality group driven by a team of world-class food lovers who serve to live and live to serve. Our restaurants exist for many years by delivering impeccable food, world-class service, and a one-of-a-kind dining experience. Our goal is to achieve iconic destinations and programs by delivering on all three. Our restaurants and teams deliver an experience beyond what is expected - that's our promise. As we expand throughout Chicago, Scottsdale, Dallas, and Miami, opportunities for growth, travel, and continuing education are endless.

We're an innovative take on the traditional steakhouse, mixing modern aesthetic with authentic service to deliver classic wood-fired dishes. With a menu crafted by two Michelin-starred chefs and a 5,000-bottle wine program named one of America's Best by Wine Spectator, we find a way to celebrate every moment. It's more than just a restaurant - it's an experience.

In everything we do, there are four principles that we live by:

  • Generous - We always give more than we receive and never take advantage of a guest. The value that a guest receives always exceeds what they pay.
  • Excellence - We do our work exceptionally with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other hospitality group.
  • Fun - We love what we do, laugh a lot, and never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.
  • Fail Fast - As we strive to be the best, we will make mistakes. It's okay to screw up as long as you learn, adjust, and get better. Don't wait - fail fast and move on.

Benefits & Incentive Package

  • Health & Wellness Benefits: Medical, Dental, Vision & Life
  • Generous Dining Benefits at all our locations
  • Gym Membership Discounts
  • Discounted Parking
  • Travel & Growth Potential
  • Staff Meals
  • Progressive Paid Time Off
  • Referral Program

We're looking for a dynamic professional who embodies our passion for service, culture, food, and beverage.

  • A minimum of 5 years of experience as a multi-unit operations leader of a restaurant/hotel or hospitality establishment
  • Warm, energetic, infectious personality who is guest-focused; has an interest in building relationships with our guests, VIP partners, and our team
  • A collaborator who enjoys working with other departments to create the best work ecosystem
  • A generous leader with a passion for fostering talent and mentorship
  • A motivated thinker and problem solver
  • A polished and stylish professional who takes pride in their appearance and understands the importance of presence
  • You are the calm in a storm
  • Adaptive and flexible to change with a hunger to push boundaries

Responsibilities

  • Drive revenue and growth for the property while maintaining individual goals per restaurant
  • Protect brand standards and image for each restaurant
  • Review and monitor expenditures with accounting personnel to ensure they conform to budget limitations and work to improve performance with the singular P&L
  • Responsible for adjusting the environment (music, lighting, and temperature) as needed to maintain the appropriate atmosphere, and teach the service team to do the same
  • Rigorous monitoring of guest feedback and resolution of any guest complaints, while maintaining constant communication with our Corporate office
  • Communicate with property departmental heads to develop financial plans and ensure company-wide compliance
  • Collaboration with the Finance department & Executive Director to set and maintain proper financial goals and budgets
  • Cost of goods management, holding each department head accountable for their respective categories, providing solutions and corrections as needed
  • Remain knowledgeable and relevant on competition and emerging trends in the restaurant industry
  • Establish personal networks within comparable industries
  • Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
  • Accomplish company goals by accepting ownership of assigned tasks, stepping up to take on new and different requests by ownership, and exploring opportunities to add value to the position
  • Responsible for the performance of all Front of House management, holding all accountable, and maintaining swift decision processes and communication with the Executive Director
  • Strategize to maximize efficiency and costs, constantly updating and improving current processes and procedures
  • Oversee managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective action

Team Development

  • Recruit exceptional staff members and ensure they're properly trained to execute their job duties
  • Effectively communicate and relay information to the restaurant team, making sure they understand the company culture
  • Proactive and open communication with Executive Management, Corporate Office, and Partners
  • Lead and actively participate in weekly Manager meetings
  • Manage and develop the service team, including but not limited to: Managers, Captains, Support Staff, and Bartenders
  • Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
  • Resolve all employee issues and maintain thoughtful communication with HR and the Executive Director

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