Retail Sales and Support Specialist

5 days ago


Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Description
We are seeking a Retail Sales and Support Specialist to join our team at AHU Technologies Inc. This role is responsible for providing exceptional service to customers, addressing inquiries, and resolving issues in a timely and professional manner.

The ideal candidate will have strong communication skills, be proficient in Microsoft Office Suite, and have experience working in a fast-paced retail environment. They will also be able to maintain up-to-date knowledge of products, services, and agency policies to provide accurate information to customers.

Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with product information, order status, or any account-related issues.
- Resolve customer complaints and issues efficiently and empathetically, following agency procedures.
- Process transactions, returns, and exchanges according to agency guidelines.
- Collaborate with other departments to address and resolve complex issues.
- Provide feedback to management on recurring customer concerns and suggest improvements.

Requirements:
- High School Diploma
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong communication skills
- Experience working in a retail environment
- Ability to handle sensitive information with confidentiality

What We Offer:
- Competitive salary: $42,000 - $52,000 per year, based on experience
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Recognition and rewards for outstanding performance

About Us:
AHU Technologies Inc is a leading provider of innovative technology solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

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