Retail Sales Associate Specialist

3 days ago


Washington, Washington, D.C., United States Brilliant Earth Full time
About Us

At Brilliant Earth, we're a team of hard-working individuals who share a passion for creating jewelry that's not only beautiful but also sustainable and transparent. We believe in fostering a collaborative and inclusive environment where everyone has a voice.

The Role

We're seeking a skilled Retail Sales Associate to join our Washington D.C. showroom team. As a Retail Sales Associate, you'll be responsible for providing an exceptional customer experience, guiding customers through the sales process, and meeting or exceeding sales targets. You'll work closely with our customers to understand their needs and preferences, using your product knowledge and sales strategies to make recommendations and drive sales.

**Estimated Salary:** $23/hour

Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and concerns in a timely and professional manner.
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions, creating personalized experiences and driving sales growth.
  • Manage a high volume of incoming sales leads via email, live chat, and phones, attaining individual revenue targets while providing a luxury customer experience reflective of our high-quality products.
Requirements
  • A passion for delivering exceptional customer experiences and a drive to exceed sales targets.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities effectively.
What We Offer

We offer a competitive compensation package, including a generous salary and opportunities for career growth and development. Our benefits include access to mental health resources, employee discounts on jewelry purchases, and paid parental leave. We're committed to fostering a culture of collaboration, respect, and inclusivity, where everyone has a voice and can thrive.



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