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Business Process Analyst

2 months ago

Burlington, Vermont, United States Konica Minolta Full time
Job Summary

Konica Minolta is seeking a highly skilled Administrative Support Specialist to join our team. As a key member of our sales administration team, you will play a critical role in supporting the sales process and ensuring seamless execution of sales orders, quotes, and renewals.

Key Responsibilities
  • Process sales orders and update sales order management systems to ensure accurate and timely fulfillment.
  • Research product availability and generate quotes for internal and external clients, providing exceptional customer service and ensuring alignment with company goals.
  • Process invoices and credits for sales orders and projects, maintaining accurate financial records and ensuring compliance with company policies.
  • Coordinate with internal teams and external vendors to set up networking contracts and ensure timely execution.
  • Maximize profit margins for Konica Minolta by negotiating with vendors and leveraging deal registration tools to secure the best reseller prices.
  • Collaborate with clients to co-term merge or upgrade current licenses, ensuring seamless transitions and minimizing disruptions.
  • Proactively communicate with vendors to validate client license compliance, ensuring accurate records and minimizing potential risks.
  • Maintain internal database systems, ensuring accurate and up-to-date information to support sales and business operations.
  • Provide exceptional support to SymQuest Sales Representatives, addressing their needs and ensuring timely resolution of sales-related queries.
  • Offer client support, addressing billing questions and rates, and providing clear explanations to ensure customer satisfaction.
  • Produce client-facing reports, providing valuable insights and supporting business decision-making.
  • Scan and digitize deal paperwork, ensuring secure storage and easy access to critical documents.
  • Contribute to month-end reporting and processes, ensuring accurate financial records and compliance with company policies.
  • Manage email inboxes, ensuring timely responses to internal and external customers, and maintaining a high level of customer satisfaction.
  • Collaborate with the team to execute processes and continuously improve business operations, identifying areas for enhancement and implementing changes to drive efficiency and productivity.
Essential Activities
  • Manage sales orders, quotes, renewals, and projects from entry to invoicing (45%).
  • Labor and product billing (5%).
  • Contract setup and billing, including 3rd-party vendors (10%).
  • Manage email inboxes to ensure timely response (20%).
  • Provide support to internal and external clients (15%).
  • Generate reports (metrics, management, and vendor) (5%).
Primary People Contacts
  • Clients.
  • Sales representatives.
  • Administrative teams.
  • Management.
Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Customer Focus.
  • Problem Solving.
  • Professionalism.
  • Communication.
  • Team Work.
  • Planning.
  • Functional/Technical Skills.
Education and/or Experience
  • Required College Degree; or equivalent combination of education and experience.
  • Strong PC Skills (Microsoft experience preferred).
  • Strong Communication skills, and enjoy working with Clients.
  • Ability to execute multiple tasks effectively in a fast-paced environment, understanding of general IT concepts and vocabulary.
Travel Required

This position may require travel within our territory for training purposes.