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Bilingual Customer Experience Representative
1 month ago
We are seeking a highly skilled Customer Experience Representative to join our team at B-Stock. This individual will be responsible for delivering exceptional customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and email support. The ideal candidate will possess fluency in speaking and writing English and Spanish at a professional proficiency level, as well as excellent written and verbal communication skills.
Key Responsibilities
Deliver personalized, positive customer experiences through various forms of contact
Utilize specialized knowledge and experience to submit suggestions for improvement to streamline current processes
Advocate on behalf of customers internally by proactively identifying areas of opportunity
Assist customers with account creation and troubleshooting
Communicate with customers and third-party suppliers to ensure a smooth transaction process
Review customer applications to process them in a timely manner and assist with customer documentation inquiries
Requirements
Fluency in speaking and writing English and Spanish at a professional proficiency level
High School Diploma/GED Certificate
Positive attitude, hard-working, flexible with changing priorities, and eager to learn
Excellent written and verbal English, reading comprehension, and judgment skills
Ability to come up with meaningful solutions, even if that means thinking outside the box
High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
Preferred Qualifications
1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
Knowledge of Salesforce or similar customer service programs
Online auction or e-commerce experience is beneficial
Typing speed of 35 WPM
Benefits
Competitive compensation packages including bonus and options
Medical, dental, and vision benefits
Matching 401(K)
Paid time off
Telecommuting and remote-work options
Support for continuing education
Team off-sites, social events, annual company events, and frequent extracurricular activities
Unlimited snacks and drinks
About B-Stock
B-Stock is the world's largest B2B recommerce marketplace for excess merchandise. We empower small business owners to launch and power their resale businesses by providing a simple way to buy brand-name merchandise directly from top retailers and manufacturers. Our core values have shaped the company we are today and will continue to drive our success for many years to come. For more information, visit
Our Values
Make Each Dollar Count
Take Our Work Seriously, Not Ourselves
Do The Hard Things Today That Will Pay Off Tomorrow
Use Trust As The Best Measure Of Success
Find Strength In Numbers
