Customer Service Representative
2 weeks ago
As a Customer Service Representative - Ocean Import at OOCL USA Inc, you will play a critical role in ensuring the timely delivery of import cargo. Your primary responsibility will be to assist customers with inquiries and provide exceptional service through email and phone. You will also be responsible for monitoring assigned cargo in transit or at the terminal, and cross-functionally communicating with teams to manage delivery and escalate issues as needed.
Key Responsibilities:
- Assist customers with import cargo inquiries via email and phone
- Monitor assigned cargo in transit or at the terminal
- Cross-functionally communicate with teams to manage delivery and escalate issues
Requirements:
- Working knowledge of MS Office products
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
Preferred Skills:
- US Regulatory Transportation Requirements
- Knowledge of International Cargo Container Movement
- Experience with Terminal and Rail Operations
About OOCL USA Inc:
We are a leading international container transportation, logistics, and terminal company with a global network that encompasses Asia, Europe, the Americas, Africa, and Australasia. We are committed to providing customer-focused solutions, a quality-through-excellence approach, and continual innovation.
Why Work at OOCL USA Inc?
We value our people and invest in their growth and development. We offer a diverse, inclusive, and equitable work environment, and we are an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
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