Bilingual Member Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and bilingual Member Service Representative to join our team at Prospera Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service to our members, answering their questions, and helping them achieve their financial goals.
Key Responsibilities:
- Provide professional, friendly, and personalized member service during each interaction.
- Act as the face of the organization and one of the first points of contact for our members.
- Accurately process a variety of financial transactions, including deposits, withdrawals, loan payments, and more.
- Create conversations with members to help identify their needs and provide information and education about various products and services.
- Make appropriate referrals and suggestions to other team members who specialize in different areas.
- Understand and be accountable for executing all job functions in a way that is consistent with all requirements of Bank Secrecy Act (BSA) and the USA Patriot Act/Customer Identification ACT (CIP) and other regulations.
Requirements:
- Must be fluent in both English and Spanish, written and verbal.
- A passion for helping people and creating the best experience for both external and internal contacts.
- Ability to solve problems quickly and accurately.
- Positive approach and great communication skills.
- Strong attention to detail.
- Working knowledge of basic math, including the ability to balance cash.
- Experience in a credit union or bank environment is very helpful.
- High School Diploma or GED.
What We Offer:
- Competitive compensation and benefits package.
- Opportunity to work in a fun, friendly, team-oriented atmosphere.
- Professional development assistance and opportunities for growth.
Why Work with Us:
At Prospera Credit Union, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, and we are committed to helping our employees achieve their career goals.
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