Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team in Appleton. As a key member of our inbound Customer Care team, you will be responsible for providing exceptional service to our customers via phone.
Key Responsibilities Include:
- Engaging with customers to understand their needs and concerns
- Troubleshooting equipment issues and providing solutions
- Utilizing problem-solving skills to resolve customer questions and concerns
What We Offer
We provide a comprehensive benefits package, including free home cable, internet, and phone, as well as discounted mobile phone services. Our comprehensive paid training program will equip you with the skills and knowledge needed to succeed in this role.
Requirements
To be successful in this role, you will need:
- Ability to read, write, speak, and understand English
- High School Diploma or GED
Preferred Qualifications
While not required, we prefer candidates with 6 months or more of customer service experience, as well as 1 year or more of working with computers and multiple software applications.
About Us
Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers in 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.
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