Patient Services Coordinator

4 days ago


Sioux Falls, South Dakota, United States Avera Full time
About the Role

Avera is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless registration and scheduling experience.

Key Responsibilities
  • Answer and direct phone calls, greet patients, and create and update patient and insurance information in the system.
  • Verify and analyze health insurance benefits, accept co-payments, and explain payment policies and billing/collections processes.
  • Refer messages to the appropriate person and schedule appointments using proper telephone and customer service etiquette.
  • Provide Avera Chart information to patients and assist with signing up.
Requirements
  • High school diploma or general education degree preferred.
  • One to two years of experience preferred.
  • Ability to perform basic operations on a computer.
Work Schedule

Monday-Friday, 8:00am-5:00pm; 80hrs/2wks

Compensation

The hourly range for this position is $22.00 per hour, dependent on experience.



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