Guest Services Representative

6 hours ago


Scottsdale, Arizona, United States Crescent Hotels and Resorts Full time
Job Description

Greet guests and complete the registration process, ensuring a seamless experience. This includes inputting and retrieving information from our system, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.

Assist with check-out, accurately accounting for rooms and services, using our point-of-sale system, handling money, processing credit and debit cards, accepting various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.

Demonstrate extensive knowledge of hotel information, including room categories, rates, packages, promotions, local area attractions, and product knowledge to answer guest inquiries and resolve issues efficiently.

Utilize up-selling techniques to promote hotel services and facilities, maximizing room occupancy.

Respond to guest requests and resolve issues in a timely, friendly manner, addressing complaints, conducting research, and negotiating solutions for guest satisfaction.

Receive, input, retrieve, and relay messages to guests.



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