Hotel Guest Services Representative

6 days ago


Scottsdale, Arizona, United States Crescent Services Full time

Crescent Services is committed to delivering exceptional guest service and financial profitability. As a Hotel Guest Services Representative, you will be responsible for greeting and registering guests, checking them out, and ensuring their stay is memorable.

  • You will greet guests and complete the registration process, inputting and retrieving information from our computer system, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
  • Assist guests with check-out, including ensuring rooms and services are correctly accounted, using our point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
  • Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve, and relay messages to guests.
Estimated Salary:

$45,000 - $60,000 per year, depending on experience and qualifications.

About Our Company:

Crescent Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We offer competitive pay, great associate benefits, an upbeat and positive work environment, career growth opportunities, and hotel discounts.



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