Guest Services Director
8 hours ago
As a Guest Experience Supervisor, you will be responsible for overseeing and enhancing the overall guest experience at the hotel as well as our Grand Club. This person will be the primary point-of-contact for VIP guests, ensuring their needs are met and expectations are exceeded. The Guest Experience Supervisor will collaborate with various departments to coordinate and deliver exceptional service, resolve guest-related concerns, and implement strategies to continuously improve guest satisfaction.
This person will report directly to the Front Office Manager and may assist with training. Responsibilities may include sending pre-arrival emails to VIPS, coordinating special arrangements to ensure a personalized experience, engaging in proactive and personalized communication & assistance with guests, addressing guest inquiries, requests, and complaints, reviewing GEM notes and profiles for VIP reservations, analyzing Medallia metrics, performing meet-and-greets at check-in and/or check-out, ensuring breakfast and evening service is up to Grand Standards, processing stock orders, organizing activations for the Grand Club, and monitoring Grand Club daily passes and liaising with Front Desk.
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Hotel Guest Services Representative
2 weeks ago
Scottsdale, Arizona, United States Crescent Services Full timeCrescent Services is committed to delivering exceptional guest service and financial profitability. As a Hotel Guest Services Representative, you will be responsible for greeting and registering guests, checking them out, and ensuring their stay is memorable.You will greet guests and complete the registration process, inputting and retrieving information...
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Guest Experience Leader
2 days ago
Scottsdale, Arizona, United States Great Wolf Resorts Full timeDirector, Guest Services OpportunityWe are seeking an experienced Director, Guest Services to lead our Guest Services department at Great Wolf Resorts. In this role, you will be responsible for managing a team of professionals to deliver exceptional guest experiences, drive revenue growth, and maintain high levels of employee satisfaction.As a key member of...
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Guest Services Representative
9 hours ago
Scottsdale, Arizona, United States Crescent Hotels and Resorts Full timeJob DescriptionGreet guests and complete the registration process, ensuring a seamless experience. This includes inputting and retrieving information from our system, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing a welcome packet.Assist with check-out, accurately accounting for...
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Guest Service Associate
7 hours ago
Scottsdale, Arizona, United States Benihana Full timeAbout The ONE GroupWe're a global leader in Vibe Dining, with a reputation for delivering unforgettable experiences for our guests. Our high-end restaurants and bars are located in cities worldwide, offering a unique blend of energy and sophistication.Job SummaryWe're seeking a motivated and experienced Guest Service Agent to join our team. As the primary...
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Luxury Guest Services Ambassador
2 weeks ago
Scottsdale, Arizona, United States Marriott International, Inc Full timeAbout UsMarriott International, Inc is a world-renowned hospitality company that strives to elevate the art of hospitality.Job SummaryWe are seeking an experienced and customer-focused individual to join our team as a Luxury Guest Services Ambassador. This role is responsible for delivering exceptional guest experiences, ensuring seamless arrivals and...
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Guest Service Support Expert
2 weeks ago
Scottsdale, Arizona, United States Marriott Full timeA Culture of Inclusion and GrowthWe value diversity and inclusion in the workplace and strive to create a culture where everyone feels welcome and supported. Our benefits package includes opportunities for training and development, recognition, and holistic well-being. If you're passionate about providing exceptional guest service and want to start your...
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Extended Stay Guest Services Coordinator
7 hours ago
Scottsdale, Arizona, United States Extended Stay Full timeAt Extended Stay, we pride ourselves on our commitment to customer satisfaction. As a Guest Services Coordinator, you will be responsible for:Job SummaryProviding excellent service to guests, responding to their needs in a prompt and courteous manner.Key FunctionsProcessing guest requests and resolving issues efficiently.Coordinating front desk operations,...
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Guest Services Ambassador
2 weeks ago
Scottsdale, Arizona, United States Hyatt House Scottsdale Full timeAbout UsHyatt House Scottsdale is a dynamic hotel committed to delivering exceptional guest experiences. We strive for excellence in providing warm hospitality and comfortable living spaces.
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Ambitious Guest Service Professional
2 weeks ago
Scottsdale, Arizona, United States Marriott International, Inc Full timeCompany OverviewMarriott International, Inc. is a hospitality company that prides itself on delivering exceptional guest experiences. With a global portfolio of brands, we strive to create memorable and unique interactions for our guests.
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Customer Service Liaison
2 weeks ago
Scottsdale, Arizona, United States Crescent Services Full timeCrescent Services is looking for a skilled Customer Service Liaison to join our team. As a Hotel Guest Services Representative, you will be responsible for delivering exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and facilities.You will greet guests and complete the registration process,...
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Operations Director
2 weeks ago
Scottsdale, Arizona, United States Ling's Wok Shop Full timeAt Ling's Wok Shop, we are seeking an experienced Operations Director to oversee our daily restaurant operations. This role will play a vital part in ensuring the success of our establishment by prioritizing outstanding guest service and maintaining high standards.About the RoleThis position requires someone with exceptional leadership skills to source,...
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Restaurant Host/Hostess
2 weeks ago
Scottsdale, Arizona, United States Four Seasons Full timeWelcome to Four Seasons: We are seeking an experienced and enthusiastic individual to join our front-of-house team as a Restaurant Host/Hostess - Guest Service Representative. In this role, you will be responsible for providing exceptional guest service, taking reservations, and managing the waitlist. If you have a passion for delivering outstanding customer...
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Customer Service Director
8 hours ago
Scottsdale, Arizona, United States Andaz Scottsdale Full timeKey ResponsibilitiesDevelop and implement short- and long-term plans for the hotel's Front Office operationsManage staff performance, providing coaching and counseling to reflect Hyatt Service Standards and ProceduresAnalyze and resolve guest complaints in a timely and professional mannerMaintain accurate records of guest room inventory, pricing, and...
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Food and Beverage Operations Director
4 weeks ago
Scottsdale, Arizona, United States Gecko Hospitality Full timeAbout the JobDirector of Food and Beverage Scottsdale, AZ $80,000-$90,000 Our organization is a premier destination for travelers seeking an immersive experience that blends hospitality, relaxation, and adventure.We've established a reputation as a leader in the hospitality industry, providing top-notch services and amenities to our guests.Our team is...
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Executive Restaurant Director
2 weeks ago
Scottsdale, Arizona, United States The Italiano Full timeJob OverviewThe Italiano is seeking an experienced and charismatic Executive Restaurant Director to lead our team. This highly respected individual must possess a deep understanding of the restaurant industry, with a proven track record of success in managing high-performing teams.We are committed to delivering exceptional guest experiences, and our ideal...
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Guest Experience Ambassador
6 hours ago
Scottsdale, Arizona, United States Marriott Hotels & Resorts Full timeWe are seeking a highly motivated Service Delivery Professional to join our team at Marriott Hotels & Resorts. As a key member of our staff, you will play a vital role in delivering exceptional guest experiences that set us apart from the competition.Job DescriptionIn this dynamic and fast-paced environment, you will be responsible for taking the initiative...
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Ambassador of Guest Experience
2 weeks ago
Scottsdale, Arizona, United States Four Seasons Hotels Limited Full timeAbout Four Seasons ScottsdaleExperience the ultimate desert escape at Four Seasons Resort Scottsdale at Troon North. Our resort is nestled in the heart of the Sonoran Desert, offering breathtaking views and unparalleled luxury.The OpportunityWe are seeking a highly skilled Guest Services Attendant to join our Front Office Team. As the first point of contact...
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Guest Experience Coordinator
8 hours ago
Scottsdale, Arizona, United States Marriott Full timeAre you passionate about providing excellent customer service? Marriott Hotels is looking for a dedicated Guest Experience Coordinator to lead our front desk operations.Take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences;Complete reports to track guest satisfaction and operational...
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Guest Experience Ambassador
2 weeks ago
Scottsdale, Arizona, United States Spinato's Pizzeria Full timeAt Spinato's Pizzeria, we are seeking a skilled Guest Experience Ambassador to provide exceptional service to our guests. This role is crucial in creating a welcoming atmosphere and ensuring that every guest has a memorable dining experience.About the RoleThe Guest Experience Ambassador will be responsible for managing the front-of-house operations,...
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Guest Experience Manager
10 hours ago
Scottsdale, Arizona, United States Cien Agaves Full timeJob SummaryCien Agaves is seeking a friendly and attentive Host to join our team. As a Host, you will be the first point of contact for our guests and play a crucial role in setting the tone for their dining experience. If you are passionate about delivering excellent customer service and enjoy working in a fast-paced environment, we encourage you to...