Guest Service Associate
3 hours ago
We're a global leader in Vibe Dining, with a reputation for delivering unforgettable experiences for our guests. Our high-end restaurants and bars are located in cities worldwide, offering a unique blend of energy and sophistication.
Job Summary
We're seeking a motivated and experienced Guest Service Agent to join our team. As the primary point of contact for our guests, you'll be responsible for handling reservations, group events, catering, and take-out requests across the country. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
Key responsibilities include:
- Handling guest inquiries and resolving issues efficiently
- Processing reservations, group events, catering, and take-out requests
- Maintaining accurate records and reporting data
- Providing exceptional customer service via phone, email, and chat
Requirements
To succeed in this role, you'll need:
- A strong background in customer service
- Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365
- Ability to work in a dynamic, fast-paced environment
- Excellent communication and problem-solving skills
What We Offer
In addition to your salary, we offer a range of benefits, including paid sick time, employee assistance program (EAP), dependent care benefit, and commuter benefits. Plus, enjoy discounts on meals and traditional and Roth 401(k) plans.
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