Patient Flow Coordinator

2 weeks ago


Philadelphia, Pennsylvania, United States Compass Group USA Full time

Job Summary:

We are seeking a skilled Patient Flow Coordinator to join our team at Compass Group USA. As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.

Key Responsibilities:

  • Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
  • Resolves problems related to patient, visitor, staff or employee complaints.
  • Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
  • Ensures compliance with policies and procedures for departmental operations.
  • Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
  • Motivates staff to function as a team in achieving goals and maximum productivity.
  • Adheres to and promotes associates' compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
  • Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
  • Monitors supplies and equipment; makes purchase recommendations as needed.

Requirements:

  • Ability to plan, organize, coordinate and direct the activities of transport requests and associates' productivity.
  • Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

Benefits:

Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.



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