Lead Operations Engineer

7 days ago


Charlotte, North Carolina, United States Brightspeed Full time
Job Title: Lead Operations Engineer

At Brightspeed, we are seeking a highly skilled Lead Operations Engineer to join our Network Operations SS7 Tier III Engineering team.

Job Summary

The successful candidate will be responsible for assuming ownership and accountability in areas of recognized technical expertise, providing technical leadership, guidance, and assistance across different segments. As a subject matter expert for all things SS7, the Lead Operations Engineer will act as a technical lead on significant outages, technical issues, or concerns, effectively identifying and resolving problems related to service assurance, network reliability, and customer satisfaction.

Key Responsibilities
  • Assume ownership and accountability in areas of recognized technical expertise
  • Provide technical leadership, guidance, and assistance across different segments
  • Act as a subject matter expert for all things SS7
  • Identify and resolve complex network problems
  • Develop and review documentation, such as Methods of Procedures (MOP), Technical Job Aids, and Vendor Manuals
  • Communicate frequently with Vendors, Internal Brightspeed workgroups, and Local and Interexchange Carriers
Requirements
  • 8+ years' experience in a SS7 Engineering or Tier III/IV Network Operations environment
  • Subject matter expert on Oracle / Tekelec Eagle STPs, and Ericsson SCPs hardware and configuration
  • Extensive knowledge of troubleshooting low speed link issues at the DS0 and DS1 level
  • High level of expertise with channel banks, DSU, CSU, OCU, and DS0DP
  • Knowledge of LSMS & LNP
  • SS7 routing and messaging including ISUP, CNAM & LIDB
  • Experience with rehoming links & collapsing STPs
  • Strong communication, leadership, interpersonal, and organizational skills
  • Experience with remotely mentoring/training/coaching NOC or Field Service employees
Preferred Qualifications
  • SIGTRAN experience
  • Familiarity or knowledge of Oracle OCPIC
  • Circuit Emulation for SS7
  • Scripting or Automation of triage for SS7 alarms
  • NMA / RFM experience
  • Experience working in DMS 100/10, DCO, GTD5, EWSD, and 5ESS switches
  • Bachelor's degree or higher in Telecommunications, Information Technology, Networking, or Computer Programming
Why Join Us?

We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional, and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match, and a host of voluntary benefits.

Diversity, equity, and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled



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