Senior Lead Systems Operations Engineer

5 days ago

Charlotte, North Carolina, United States Wells Fargo Full time
About this Role

We are seeking a highly skilled Senior Lead Systems Operations Engineer to provide expert platform support for the Technology of the Chief Operating Office (TCOO) division, specifically focusing on the Retail Core Operations (RCO) platform.

Key Responsibilities
  • Lead complex, broad impact initiatives, including provision of high-level systems consultation for the technology teams.
  • Work as a key participant in large-scale planning of computer systems and network infrastructure for Systems Operations functional area.
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in-depth evaluation of multiple factors.
  • Make decisions on technical changes and enhancements, consulting with engineering teams on change design requiring solid understanding of technical process controls or standards.
  • Collaborate and consult with technical peers, colleagues, and mid-to-more experienced level managers to resolve systems support issues and achieve goals.
  • Manage and cultivate relationships with development partners, Product Team, and other support organizations.
  • Provide timely communication on enhancement/break-fix/release/maintenance changes, production incidents, and organizational initiatives.
  • Coach and lead junior-to-mid-level systems operation engineers.
Requirements
  • 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
  • 7+ years of application production support experience.
  • 7+ years of complex issue resolution experience troubleshooting platform issues.
  • 7+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment.
Desired Qualifications
  • Strong verbal and written communication skills.
  • Experience working with ServiceNow or equivalent.
  • Experience working with Microsoft Teams or equivalent.
  • Experience with Mainframe Support & IT Support fundamentals.
  • Experience working with Cloud technologies.
  • Experience working in an Agile team environment.
Job Expectations and Core Values
  • Willingness to work on-site at stated location on the job opening.
  • Open to work flexible hours for on-call support in a 24x7 command center environment.
  • Be Humble: You're smart yet always interested in learning from others.
  • Work Transparently: You always deal in an honest, direct, and transparent way.
  • Take Ownership: You embrace responsibility and find joy in having the answers.
  • Learn More: You regularly self-educate and improve your skill set.
  • Show Gratitude: You show appreciation and respect to those you work with.

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