Lead Operations Engineer

1 week ago


Charlotte, North Carolina, United States Brightspeed Full time
Job Summary

Brightspeed is seeking a highly skilled Lead Operations Engineer - SS7 to join our Network Operations SS7 Tier III Engineering team.

Key Responsibilities
  • Assume ownership and accountability in areas of recognized technical expertise, providing technical leadership, guidance, and assistance across different segments.
  • Act as the subject matter expert for all things SS7, providing real-time technical knowledge transfer, training, and escalation support to Network Operations, Service Assurance, Central Office, and Field Technicians.
  • Identify and resolve high-level trouble tickets for unique, complex, or chronic network problems, hardware, software, design, or provisioning issues in the Brightspeed SS7 network.
  • Take the technical lead on significant outages, technical issues, or concerns, effectively identifying and resolving problems related to service assurance, network reliability, and customer satisfaction.
  • Develop, review, and issue documentation, such as Methods of Procedures (MOP), Technical Job Aids, Vendor Manuals, Standard Configurations, and so forth, using tools like SharePoint, Teams, and the Microsoft Office suite of applications.
  • Communicate frequently with Vendors, Internal Brightspeed workgroups, and Local and Interexchange Carriers.
  • Provide course feedback and guidance for training targeted for NOC technicians and other Brightspeed workgroups as needed.
  • Support Network Operations and its 24/7 365-day environment.
Requirements
  • 8+ years' experience in a SS7 Engineering or Tier III/IV Network Operations environment.
  • Subject matter expert on Oracle / Tekelec Eagle STPs, and Ericsson SCPs hardware and configuration, with knowledge of Eagle software loads 42 and newer.
  • Extensive knowledge of troubleshooting low-speed link issues at the DS0 and DS1 level.
  • High level of expertise with channel banks, DSU, CSU, OCU, and DS0DP.
  • Knowledge of LSMS & LNP.
  • SS7 routing and messaging, including ISUP, CNAM & LIDB.
  • Experience with rehoming links & collapsing STPs.
  • Strong communication, leadership, interpersonal, and organizational skills, with a proven track record of working in a dynamic team environment with ever-changing requirements and ability to meet deadlines.
  • Experience with remotely mentoring/training/coaching NOC or Field Service employees.
  • Ability to solve complex challenges, independently analyze information, and make recommendations based on analysis.
Bonus Points
  • SIGTRAN experience.
  • Familiarity or knowledge of Oracle OCPIC.
  • Circuit Emulation for SS7.
  • Scripting or Automation of triage for SS7 alarms.
  • NMA / RFM experience.
  • Experience working in DMS 100/10, DCO, GTD5, EWSD, and 5ESS switches.
  • Bachelor's degree or higher in Telecommunications, Information Technology, Networking, or Computer Programming.


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