Lead Systems Operations Engineer

1 week ago

Charlotte, North Carolina, United States Wells Fargo Full time
About this role:

We are seeking a highly skilled Systems Operations Engineer to join our Consumer Technology division, specifically focusing on the Customer Relationship View (CRV) platform. As a key member of our team, you will be responsible for providing expert platform support, leading a team of senior engineers, and driving continuous improvement.

Key Responsibilities:
  • Team Leadership: Lead and manage a team of senior engineers dedicated to supporting the CRV platform.
  • Production Support: Oversee second-level production support, including triage, diagnostics, impact analysis, and resolution of production incidents.
  • Change and Release Management: Ensure a structured approach to change and release management, including thorough review, risk assessment, conflict resolution, and obtaining necessary approvals.
  • Process Improvement: Identify and implement opportunities for process improvements and automation.
In this role, you will:
  • Lead complex, broad impact initiatives, including provision of high-level systems consultation for technology teams.
  • Work as a key participant in large-scale planning of computer systems and network infrastructure for Systems Operations functional area.
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions.
  • Make decisions on technical changes and enhancements.
Required Qualifications:
  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 2+ Team Lead experience.
  • 2+ Salesforce development or equivalent support experience.
Desired Qualifications:
  • Salesforce certification.
  • Azure/Google or equivalent Cloud certification.
  • Intermediate Splunk/Grafana reporting and dashboarding experience.
  • JAVA development experience.
  • Kafka, Flink, or other equivalent Microservice experience.
  • Oracle/Mongo DB/YugabyteDB/REDIS and equivalent Cluster/Cloud DB technology experience.
  • Intermediate Log and data analytics experience.
  • Intermediate Change and Incident Management experience.
Job Expectations:
  • Schedule and participate in release/maintenance deployment and post-install monitoring.
  • Lead Major Incident diagnostic, impact analysis, customer mitigation/remediation, and work with development to create long-term solutions.
Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance.

Company Overview:

Wells Fargo is a leading financial services company that provides a wide range of financial products and services to consumers and businesses. We are committed to building strong customer relationships and delivering exceptional service.

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