Technical Support Specialist

3 weeks ago

New York, New York, United States Bloomberg Full time
Job Description

Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets.

Our customers rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. To ensure the best experience for our employees, we provide the spaces and systems that allow our teams to work together with agility, productivity, and collaboration, no matter where they are.

Job Responsibilities
  • Deliver technical solutions to new and existing Bloomberg clients
  • Learn about the ins-and-outs of the backend Bloomberg technical infrastructure that leads the global Fintech industry
  • Leverage technical skills and soft skills to deliver clients access to wide-ranging Bloomberg products across multiple technologies
  • Support clients over the phone, chat, email, and in-person to ensure the highest quality of service to our clients
Requirements
  • 3+ years of relevant professional experience in a Technical Support role
  • Hands-on experience with Microsoft Windows and macOS environments, including configuration and troubleshooting performance issues using Windows troubleshooting tools
  • Familiarity with common software applications such as MS Office, antivirus programs, and other enterprise applications and proficiency in using diagnostics and repair tools
  • Understanding of hardware components and configuration of various systems, including laptops, desktops, and peripherals
  • Understanding of network protocols and tools, such as SFTP, ICMP, TCP, UDP, BGP, RIP, DNS, DHCP, IPv4, IPv6, ping, traceroute, and netstat
What We Offer

We work hard, but we also value our employees' well-being and offer a range of benefits, including competitive salary, comprehensive health insurance, and opportunities for professional growth and development.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

We are a disability inclusive employer and welcome applications from candidates with disabilities. If you require any reasonable adjustments to be made for the recruitment process, please let us know.

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