Field Service Representative

4 days ago


Portsmouth, New Hampshire, United States Schneider Electric Full time
About the Role

We are seeking a highly skilled and experienced Field Service Representative to join our Secure Power team at Schneider Electric. As a Field Service Representative, you will play a critical role in ensuring the smooth operation of our customers' critical data center equipment.

Key Responsibilities
  • Perform pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Solve complex problems with customers, electricians, sales partners, technical support, and District Service teams
  • Complete field service reports, expense reports, preventive maintenance, and startup data sheets
  • Collaborate with managers and regional service directors to resolve complex escalated issues
  • Participate in continuous learning and training on various products both in the field and in the classroom
Requirements
  • Associate degree, vocational education, or similar experience in electronics, electrical theory, or a related field
  • Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
  • 2+ years of field service repair and customer service experience with UPS, electrical, electro-mechanical, or electronics-related equipment
  • 2+ years in Field Services or equivalent industry experience
  • Safe driving and vehicle operations skills
  • Ability to utilize test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and theory of operation manuals
  • Capacity to write service reports, correspondence, procedures, and effectively present information and respond to customer questions
  • Ability to move service equipment weighing up to 50 pounds
What We Offer
  • A comprehensive benefits package, including flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more
  • Opportunities for professional growth and development, including direct product training and training on digital and physical tools
  • A collaborative and dynamic work environment with a team of experienced professionals
About Schneider Electric

Schneider Electric is a leading global company in the energy management and automation industry. We strive to promote a global economy that is both ecologically viable and highly productive. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner.



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