Member Services Representative

1 week ago


Portsmouth, New Hampshire, United States Barton & Gray LLC Full time
Position Overview

Barton and Gray Mariners Club has transformed the yachting experience with a fleet of over 80 Hinckley and custom vessels catering to a private membership across various locations. We are seeking a proactive individual to enhance our Member Services team, dedicated to supporting our esteemed Club Members.


The Member Services Representative will be tasked with:

  • Communicating with Members through various channels including phone, text, and email
  • Coordinating Member outings and activities
  • Ensuring a delightful and enjoyable experience for Members
  • Organizing catering orders with our preferred vendors
  • Making reservations for dining and docking, as well as addressing other Member inquiries
  • Conducting research on harbor destinations and maintaining databases
  • Performing general administrative tasks as required

Key Requirements:

  • Professional demeanor and appearance
  • Strong multitasking abilities
  • Attention to detail
  • Exceptional organizational skills
  • Excellent verbal and written communication skills
  • Friendly and approachable phone manner
  • Capability to work both independently and collaboratively
  • Proficient computer skills and familiarity with CRM tools
  • Availability for a flexible schedule, including weekends and holidays

Qualifications:

  • College degree or relevant experience
  • Experience in hospitality is advantageous
  • Proficiency in Mac applications or a willingness to learn
  • Strong references are required

Note: Please include a cover letter with your application.



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