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Client Services Representative
2 months ago
Barton & Gray Mariners Club is at the forefront of luxury yachting, boasting a fleet of over 80 premier vessels catering to an exclusive membership across various coastal locations. We are seeking a motivated individual to enhance our Member Services team, focusing on delivering exceptional support to our valued members.
The role of Member Services Assistant encompasses the following responsibilities:
- Engaging with members through various communication channels including phone, text, and email.
- Coordinating member excursions and activities.
- Ensuring a delightful and enjoyable experience for all members.
- Managing catering orders in collaboration with preferred vendors.
- Arranging dining and docking reservations while addressing additional member inquiries.
- Conducting research on harbor destinations and maintaining updated databases.
- Performing general administrative tasks as required.
Key Requirements:
- Professional demeanor and appearance.
- Ability to manage multiple tasks effectively.
- Strong attention to detail.
- Outstanding organizational capabilities.
- Excellent verbal and written communication skills.
- Friendly and approachable phone etiquette.
- Capacity to work autonomously as well as collaboratively within a team.
- Proficient computer skills and familiarity with CRM systems.
- Willingness to maintain a flexible schedule, including weekends and holidays.
Preferred Qualifications:
- Degree in a relevant field or equivalent experience.
- Background in hospitality is advantageous.
- Proficiency in Mac applications or eagerness to learn.
- Strong professional references.
Note: A cover letter should accompany your application.
