Care Coordinator

4 days ago


Brooklyn, New York, United States RiseBoro Community Partnership Full time
Care Specialist - Weekend On Call

RiseBoro Community Partnership is seeking a highly organized and detail-oriented Care Specialist to join our team. As a key member of our care team, you will be responsible for ensuring the seamless delivery of client services.

Key Responsibilities:
  • Produce daily reports, including the SANTRAX/SAM Exception daily report, and address concerns raised with Home Health Aides.
  • Review open scheduling orders and schedule home health aides to permanent cases/shifts.
  • Ensure client services are scheduled as prescribed on authorization documentation.
  • Clear exceptions in the system for Saturdays and Sundays.
  • Prepare Change Forms to alert contracts regarding changes in client service hours, interruptions in services, hospitalizations, etc.
  • Understand patient-specific care needs to identify appropriate caregivers to assign to cases.
  • Communicate trends, patterns, and concerns to the appropriate teams.
  • Responsible for comprehensive and timely documentation of all interactions in required databases.
  • Participate in quality improvement activities, including contacting clients for feedback related to the quality of services.
  • Attend agency meetings and staff development trainings.
Requirements:
  • 2-5 years of experience in homecare or a related field.
  • Bilingual (English and Spanish) required.
  • Problem-solving abilities while multi-tasking; ability to exercise sound judgment.
  • Excellent verbal and written communication skills.
  • Excellent customer service and organizational skills.
  • Knowledge of home care concepts, practices, and procedures within a LHCSA.
  • Ability to maintain confidentiality at all times.
  • Commitment to organization's mission, vision, and values.
  • Moderate to strong computer proficiency using standard office software programs, particularly Microsoft Office.
Education and Experience:
  • HS Diploma or equivalent required; Bachelor's preferred.
  • Computer proficiency - Knowledge of Microsoft Office, Excel, and PowerPoint.
  • Knowledge of SANDATA/SAMS, HHA Exchange, or similar home care platforms.

RiseBoro Community Partnership is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.


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