Bilingual Home Care Staffing Coordinator

2 days ago

Brooklyn, New York, United States True Care NY Full time
Job Title: Bilingual Home Care Staffing Coordinator

At True Care NY, we are seeking a highly skilled and bilingual Home Care Staffing Coordinator to join our team. As a key member of our coordination department, you will be responsible for coordinating caregiver placement, confirming visits of Home Health Aides, and providing coverage for the day-time staff.

Key Responsibilities:
  • Confirm attendance on the call dashboard upon start and end of scheduled visits when no clock in is completed
  • Receive handoff from daytime coordinators to stay up to date on day's attendance needs from morning shift
  • Communicate with family members or patients to ensure caregiver is present for scheduled cases
  • Responsible for Call Dashboard on HHA eXchange, clearing out all missed ins, missed outs and missed calls every day
  • Use available resources including Medflyt HHA broadcast messaging to find available aides to attend last-minute or called-out visits
  • Close the office and lock up making sure all documentation and information is securely put away
  • Verify services provided per scheduled visits
  • Update visit notes in HHA Exchange for all communications with caregivers
  • Advise caregivers on IVR electronic clock in procedures to ensure compliance
  • Advise caregivers when timesheet is needed to verify services provided
  • Communicate with on call scheduling coordinator regarding caregivers that are not at their cases as assigned
  • Participate in on call coverage as needed
  • Maintain patient confidentiality and privacy with dignity and respect
  • Participate in patient case conferences, in-service programs and orientation if needed
  • Communicate with the coordination department daily regarding scheduling, availability, attendance, and assignment
  • Answer telephone, records and relays messages to appropriate personnel
  • Manage telephone calls in a supportive, reassuring manner for patients, families, physicians and others
Requirements:
  • Bilingual Spanish speaking
  • High School Graduate/ GED equivalent
  • Experience in HHA eXchange is a plus
  • Knowledgeable of basic office software technology
  • Professional, excellent verbal and written communication skills
  • Positive and upbeat attitude/ motivated team player
  • Comfortable locking up and leaving the office in the nights

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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