Front Desk Representative
3 weeks ago
We are passionate about building confident lifelong swimmers and passionate about building the careers of our team members. Our team members' hard work and dedication help create skills that will last a lifetime.
Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for potential and current Goldfish customers, presenting a positive image for the company.
Key Responsibilities- Provide exceptional customer service to our members
- Assist with class scheduling and billing
- Work in a sales capacity to sell new memberships
- Process student registrations using effective sales/customer service techniques
- Schedule and manage birthday/pool parties
- Resolve customer concerns/complaints using a professional approach
- Assist clients with purchases of merchandise and vending
- Greet parents and students as they report to the front desk
- Check in students on the attendance tracking system
- Maintain cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
- Monitor snack shack area and provide guidance to snack shack staff
- Check voicemail and email correspondence and respond in a timely manner
- Update informational displays with accurate and timely promotions and literature
- Makes collection calls to resolve open account problems
- Prepare twice daily student lesson schedules for use by instructors and management staff
- Enforce safety rules and regulations to prevent accidents. Administer first aid when necessary
- Work 1 swim instructor/lifeguard shift per week
- High school diploma or GED required, some college preferred
- Two years previous customer service and/or administrative office experience preferred
- Intermediate level computer skills required using Word, Excel and other software systems
- CPR, First Aid and AED certification preferred
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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