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Branch Manager

2 months ago

Tucson, Arizona, United States PNC Financial Services Group Full time
Job Description

Job Profile

Position Overview

PNC Financial Services Group is a leading financial institution that values its employees as its greatest asset. We strive to create an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success. As a Branch Manager within our Retail Banking organization, you will be responsible for leading all aspects of branch performance and driving revenue growth through consultative interactions with clients.

Key Responsibilities

  • Lead Branch Performance
    • Responsible for leading all aspects of branch performance, including revenue growth, customer satisfaction, and employee engagement.
    • Develop and implement strategies to drive revenue growth and improve customer satisfaction.
  • Drive Customer Experience
    • Create a differentiated customer experience by providing solutions that meet the financial needs of clients.
    • Collaborate with a broad range of ecosystem partners to deliver a seamless customer experience.
  • Manage Risk and Compliance
    • Accountable for risk management and compliance within the branch.
    • Ensure adherence to regulatory guidelines and established policies and procedures.
  • Build and Develop a High-Performing Team
    • Attract, onboard, coach, and develop branch team members to achieve their full potential.
    • Build a high-performing team that is committed to delivering exceptional customer service.

Requirements

  • Leadership Experience
    • Proven leadership experience in a retail banking or financial services environment.
    • Ability to lead and manage a team of employees.
  • Customer Focus
    • Strong customer focus and ability to understand customer needs.
    • Ability to develop and implement strategies to drive customer satisfaction.
  • Risk Management
    • Strong risk management skills and ability to ensure compliance with regulatory guidelines.
    • Ability to identify and mitigate risks within the branch.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills.
    • Ability to build strong relationships with employees, customers, and ecosystem partners.

What We Offer

  • Competitive Compensation and Benefits
    • Competitive salary and benefits package.
    • Opportunities for career growth and professional development.
  • Collaborative and Inclusive Work Environment
    • Collaborative and inclusive work environment that values diversity and inclusion.
    • Opportunities to work with a talented and dedicated team of professionals.