Client Service Representative

5 days ago


Oak Ridge Tennessee, United States Gentiva Personal Care Full time
About the Role

Gentiva Personal Care is seeking a highly skilled Client Service Representative to join our team. As a Client Service Representative, you will play a critical role in ensuring the highest level of customer satisfaction and quality care for our clients.

Key Responsibilities
  • Provide exceptional customer service to clients and their families, addressing their concerns and needs in a timely and professional manner.
  • Collaborate with the Branch Manager and Staffing Manager to resolve client concerns, prevent unnecessary discharges, and aid in customer retention.
  • Document all client communications and interactions in our Matrix system.
  • Develop and implement client appreciation efforts, including sending birthday, vacation, and sympathy cards, as well as recognizing clients of the month.
  • Communicate with clients and responsible parties to coordinate service plans and introduce new Personal Care Assistants for schedule changes.
Requirements
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • Two years of previous office experience and knowledge of filing.
  • Two to five years of customer service experience preferred.
  • Knowledge of Matrix and familiarity with State and Federal laws pertaining to the industry, as well as labor laws.
  • Strong communication, interpersonal, and organizational skills.
  • Extensive telephone use required; local car travel also required.
  • Must read, write, and speak fluent English.
What We Offer
  • Comprehensive benefits package, including health insurance, 401k plan, tuition reimbursement, and PTO.
  • Opportunity to participate in a fleet program.
  • Competitive salaries.
  • Mileage reimbursement.
  • Professional growth and development opportunities.


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