Merchandise Associate

5 hours ago


Cumberland, Maryland, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Merchandise Associate to join our team at TJ Maxx. As a Merchandise Associate, you will play a key role in delivering an exceptional customer experience by providing excellent service, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

Key Responsibilities
  • Engage and interact with all customers to provide a highly satisfied customer experience
  • Embody customer experience principles and philosophy, and maintain a clean and organized store environment
  • Adhere to all operational, merchandise, and loss prevention standards
  • May be cross-trained to work in multiple areas of the store to support business needs
  • Role model established customer experience practices with internal and external customers
  • Support and embody a positive store culture through honesty, integrity, and respect
  • Accurately ring customer purchases/returns and count change back to customer according to established operating procedures
  • Promote credit and loyalty programs
  • Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards
  • Accurately process and prepare merchandise for the sales floor following company procedures and standards
  • Initiate and participate in store recovery as needed throughout the day
  • Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store
  • Provide and accept recognition and constructive feedback
  • Adhere to all labor laws, policies, and procedures
  • Support and participate in store shrink reduction goals and programs
  • Participate in safety awareness and maintain a safe environment
Requirements
  • Possess excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possess strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred
Benefits

As a TJ Maxx team member, you will be eligible for a range of benefits, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care and cell phone discounts
  • Pet and legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.



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