Service Cashier and Reception Specialist
1 week ago
Service Cashier and Reception Specialist
Service Department Overview
This role provides essential administrative and clerical support to the Service Department, ensuring smooth operations and high customer satisfaction.
Key Responsibilities:
1. Arrive at work with a positive mindset, punctuality, and readiness to contribute.
2. Uphold exceptional customer satisfaction standards.
3. Maintain a professional appearance and keep the workspace organized and tidy.
Cashier Duties:
4. Welcome customers at the cashier area with a friendly and professional demeanor.
5. Calculate customer bills accurately.
6. Process payments via cash, checks, and credit cards, ensuring accurate record-keeping.
7. Provide change and issue receipts to customers.
8. Handle refunds or credit notes for returned items as directed by management.
9. Reconcile the cash drawer at the end of each day.
10. Address customer inquiries regarding services rendered or products purchased, or direct them to the appropriate personnel.
11. Manage customer complaints with professionalism and, when necessary, escalate issues to the relevant team members.
12. Offer clerical and secretarial support to various departments as required.
13. Serve as a backup for the switchboard operator.
14. Assist with filing and organizational tasks.
Receptionist Duties:
15. Answer and direct all incoming calls to the appropriate individuals.
16. Communicate with callers in a courteous, efficient manner, minimizing hold times.
17. Take detailed messages, including the caller's name, company (if applicable), time, and message content.
18. Relay messages to the relevant parties promptly.
19. Provide basic information to callers with general inquiries.
20. Assist the business office with various tasks as time permits.
21. Report any switchboard issues to the telephone maintenance service.
Qualifications:
- Strong communication skills.
- Self-motivated with the ability to collaborate effectively within a team.
- Excellent customer service and satisfaction abilities.
- Organized and proficient in computer use.
- Clean driving record.
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