Hotel Operations Manager

22 hours ago


Blue Springs, Missouri, United States Drury Hotels Full time

Job Summary:

Drury Hotels is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As an Assistant General Manager, you will play a key role in providing exceptional service to our guests and leading our hotel operations team to achieve success.

Key Responsibilities:

  • Provide expert leadership across all departments of the hotel, ensuring exceptional service to each guest.
  • Train, develop, and coach team members to achieve success in their roles.
  • Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members.
  • Lead, coach, and develop team members in all areas of the hotel.
  • Role model quality assurance best practices and consistently meet or exceed all quality assurance visit measurables.
  • Deliver on key business measures of service, cost, and labor controls and team engagement.
  • Use good critical thinking skills to successfully handle challenging situations and proactively resolve issues.

Requirements:

  • A positive, can-do attitude.
  • Bachelor's degree in hospitality, business, or a related field.
  • Minimum of one year of supervisory experience with demonstrated leadership success.
  • Hotel-specific experience preferred.

About Drury Hotels:

Drury Hotels is a family-owned and operated hotel system that honors and enhances the Drury legacy of world-class hospitality excellence. We offer our guests more than a place to sleep - we provide a place to feel welcome, happy, and at home. Our 5,000 team members work together to make sure every guest receives the very best service and value.



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