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Customer Retention Specialist

2 months ago

Chandler, Arizona, United States DISH Full time
Company Overview

DISH, a subsidiary of EchoStar, has been innovating the landscape of connectivity for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and we are currently developing America's First Smart NetworkTM.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview

Our esteemed Inside Sales & Retention team excels in shaping customer choices by effectively communicating the advantages of DISH's offerings through a consultative sales approach. This role is entirely inbound, catering to both new and existing customers, eliminating the need for cold calling.

Key Responsibilities

The Customer Retention Specialist role presents remarkable opportunities to enhance sales capabilities and cultivate a long-lasting career within a company generating over $17 billion in revenue. DISH equips you with the necessary training, development, and resources to thrive.

  • Successfully promote DISH and Boost products and services to both new and existing clientele.
  • Evaluate each customer's requirements and propose the most suitable solutions.
  • Exhibit resilience and the ability to recover from setbacks while maintaining focus on overarching objectives.
  • Efficiently manage time, embrace new learning methods, and aspire to advance as a sales contributor.
  • Establish and nurture customer relationships.
  • Document customer details, including demographics and billing information.
  • Deliver exceptional customer service, actively listen to customer needs, and ensure satisfaction.

What We Offer

Unlimited Commission Potential with No Cold Calling.

At DISH, our Customer Retention Specialists handle 100% inbound inquiries. We provide you with top-tier tools, products, and services to accelerate your career growth. This is part of our commitment to setting you up for success.

Compensation Details

$17.75/hour base salary plus unlimited commission opportunities. Target earnings are approximately $64,000/year, with the potential for significantly higher earnings based on performance. Top achievers often exceed six figures annually. Additionally, there are opportunities for promotion within your first year, accompanied by a title change and hourly pay increase.

Additional Benefits Include:

  • Comprehensive training and ongoing development to maximize your career trajectory.
  • Medical, dental, and vision insurance coverage.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase plan, and tuition reimbursement.
  • Complimentary DISH TV programming at home, along with substantial discounts on Sling TV, Boost Mobile, and Boost Infinite plans.
  • A Rewards and Recognition program featuring food days, valuable prizes, exciting trips, and much more.
Qualifications and Requirements
  • Exceptional verbal, written, and interpersonal communication skills.
  • High school diploma; college graduates preferred.
  • Pre-employment screening, which may include a drug test.
  • Must be available for full-time, on-site work.
  • Open availability to accommodate provided schedules.
  • Possess a smartphone or similar device with an active network connection.
Work Environment
  • On-site position.
  • Desk-based role.
  • Full-time schedule provided after offer acceptance - variable hours, including weekends and holidays.
  • Ability to bid on available work schedules based on performance, attendance, and quality assurance.
Salary Information

Compensation: $17.75/Hour
Benefits Overview

We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company matching, employee stock purchase plan, career advancement opportunities, and a flexible time-off policy. All benefits can be reviewed in detail. The base pay range is a guideline, and individual total compensation may vary based on qualifications, skill level, and competencies. Compensation is also influenced by the role's location and may vary accordingly. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check. The job posting will remain active for a minimum duration until the position is filled.