Client Relations Specialist
3 days ago
VensureHR is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll.
Job SummaryThe Client Relations Specialist (CRS) plays a critical role in managing a boutique to mid-size book of client service centric businesses with templated HR needs. This position requires a strong advocate for clients and internal departments, ensuring a positive working relationship from onboarding to retention.
Key Responsibilities- Act as a liaison between clients and internal operations to ensure a seamless experience.
- Run point on client retention processes to retain at-risk relationships.
- Work with internal teams, clients, and agents to achieve high client retention rates.
- User set-up and training of client-facing web-based payroll and custom reporting software.
- Maintain open communication with internal teams regarding client needs.
- Assist in tracking and completing team projects and initiatives.
- Review weekly and monthly reports to analyze trends and client retention efforts.
- Track client repricing requests and ensure timely responses.
- Analyze data and review procedures and policies to determine answers to client questions.
- File and maintain client records.
- Coordinate the resolution of client issues.
- Perform administrative support tasks as needed.
- High school graduate or equivalent required.
- 4-year college degree or equivalent work experience preferred.
- 2-3 years of experience in a professional office environment.
- Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus.
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Client Relations Specialist
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Chandler, Arizona, United States VensureHR Full timeAbout the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at VensureHR. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.Key ResponsibilitiesAct as a liaison between clients...
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Client Relations Specialist
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Chandler, Arizona, United States Vensure Employer Solutions Full timeAbout UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over...
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Client Relations Associate
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Chandler, Arizona, United States Vensure Employer Solutions Full timeAbout UsVensure Employer Solutions is a leading provider of HR technology and service solutions, serving over 95,000 businesses and processing over $135B in annual payroll.Job SummaryWe are seeking a Client Relations Associate to join our team, providing exceptional support to external clients regarding payroll practices, human resources, software...
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Client Relations Associate
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Chandler, Arizona, United States Vensure Employer Solutions Full timeAbout UsVensure Employer Solutions is a leading provider of HR technology and service solutions, offering a comprehensive portfolio of services that cater to the needs of businesses and employees alike.With a strong presence in the HR technology and service sector, we have established ourselves as a trusted partner for businesses seeking to streamline their...
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