Patient Services Coordinator

4 days ago


Morrisville, Pennsylvania, United States Penn Medicine Full time
Patient Services Coordinator Job Description

We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Penn Medicine. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth delivery of patient care services.

Key Responsibilities:
  • Manage the day-to-day planning and operations of assigned areas, ensuring daily schedules and performance metrics are met.
  • Develop and maintain APM templates and master schedules, and oversee the daily schedule and operations of an assigned area/group.
  • Coordinate clinical and administrative aspects of the new patient scheduling encounter, and perform within the expected outcome of the Automated Call Distribution (ACD) environment.
  • Assist staff in resolving difficult patient situations or complaints, and participate in the interviewing process and oversee the training of new hires.
  • Perform surgery scheduling, as needed/required by the practice, and provide administrative support to physicians or manager(s).
Requirements:
  • High school diploma or equivalent, and 3+ years of medical office experience.
  • Associate's degree or Bachelor's degree preferred.
  • Must successfully complete/pass EMR training/tests.
About Penn Medicine:

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. We believe that the best care for our patients starts with the best care for our employees, and we offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

We are an Equal Opportunity and Affirmative Action employer, and we are committed to creating a diverse and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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