Patient Care Coordinator

2 weeks ago


Morrisville, Pennsylvania, United States NovaCare Rehabilitation Full time

Position Overview:

As a vital member of our healthcare team, the Patient Service Specialist plays a crucial role in ensuring that patients receive outstanding service from the moment they arrive. This position involves managing both patient interactions and administrative tasks, acting as a liaison between patients and our medical staff. Your responsibilities will include advocating for patients, handling communications through various channels, processing payments, and utilizing multiple software systems effectively. Your contributions significantly enhance the overall patient experience.

Key Details:

  • Employment Type: Full Time
  • Work Schedule: Weekdays (Varies)
  • Compensation: Starting at $17/hr based on experience

Primary Responsibilities:

We are looking for individuals who are flexible, patient-focused, excellent communicators, detail-oriented, and collaborative team players. In this role, your typical duties will include:

  • Welcoming new and returning patients, assisting with registration, and providing guidance on what to expect during their visit.
  • Scheduling appointments for patients both in-person and via phone.
  • Maintaining regular communication with various stakeholders, including legal offices, insurance providers, translation services, and operational leaders.
  • Collecting patient co-pays, managing insurance approvals, and conducting verifications.
  • Providing patients with essential information regarding their upcoming appointments during the checkout process.
  • Addressing inquiries from patients, healthcare providers, and colleagues.

Qualifications:

Minimum Requirements:

  • High School Diploma or GED
  • One year of experience in a front desk role
  • Experience in a healthcare setting

Preferred Qualifications:

  • One year of experience in a medical office
  • Experience with insurance verification processes

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout the workday.
  • Manual dexterity for typing and data entry.
  • Capability to lift up to 25 lbs safely.
  • Ability to carry office supplies weighing up to 10 lbs.
  • Visual acuity for maintaining accurate records and recognizing individuals.
  • Effective communication skills to understand and provide directions.

NovaCare Rehabilitation is dedicated to fostering a diverse workforce and is an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.



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