Luxury Automotive BDC Specialist

2 weeks ago


SaintMédard, Occitanie, United States Tom Wood Inc. Full time
Position Overview

Tom Wood Group is on the lookout for a dedicated Luxury BDC Agent to join our team at the Tom Wood Home Office. Experience in Automotive BDC is essential, with a preference for luxury experience. This role requires effective communication skills to manage all BDC responsibilities across our four luxury dealerships.

Compensation: $18 per hour plus a bonus structure.

Work Schedule: Monday to Friday, with occasional Saturdays from 9 AM to 6 PM.

Key Responsibilities
  • Complete daily checklists and paperwork efficiently.
  • Act as a brand ambassador for our luxury lines.
  • Understand the unique needs of each luxury brand to provide an exceptional customer experience.
  • Handle both outbound and inbound calls professionally.
  • Deliver high-quality customer service consistently.
  • Meet daily performance expectations.
  • Exhibit excellent organizational skills and attention to detail.
  • Communicate professionally via email and phone with colleagues and clients.
  • Maintain an extensive knowledge of the luxury dealerships and brands.
  • Ensure open communication with the dealership service department.
Qualifications
  • BDC experience is mandatory.
  • Luxury BDC experience is preferred.
  • Exceptional customer service skills are required.
  • Strong attention to detail and organizational abilities.
  • Capability to work independently as well as collaboratively.
  • Ability to multitask in a dynamic environment.
  • Proficient computer skills with experience in data entry and management.

This position is office-based.

Benefits
  • Paid Time Off and Vacation
  • Paid Holidays
  • Medical Insurance
  • Dental Coverage
  • Vision Insurance
  • 401(k) Plan with Company Match
  • Life Insurance
  • Disability Insurance
  • Training Opportunities
  • Tuition Reimbursement
  • Service Awards
  • Career Advancement Opportunities
About Tom Wood Group

For over 50 years, the Tom Wood Group has proudly operated as a family-owned business. Since our inception in 1967, we have expanded beyond automotive to encompass a variety of franchises throughout the Midwest and New Zealand.

Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity.

Employment offers are contingent upon successfully passing a background screening, including a criminal background check, motor vehicle record review, social security number verification, and a drug test at a certified facility. Tom Wood Group is an equal-opportunity employer.



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