Field Service Technician

2 weeks ago

South San Francisco, California, United States Rivian Full time

About Rivian:

Rivian is a leading electric vehicle manufacturer dedicated to creating innovative, sustainable solutions for the automotive industry. Our mission is to keep the world adventurous forever, and we're seeking talented individuals to join our team as Field Service Technicians.

Job Summary:

We're currently seeking highly motivated and skilled Field Service Technicians to support our service locations in Northern California. As a Field Service Technician, you will be responsible for delivering exceptional customer service, troubleshooting and repairing electric vehicles, and collaborating with internal teams to ensure seamless service operations.

Key Responsibilities:

  • Provide top-notch customer service and support to internal and external customers
  • Diagnose and repair electric vehicles using advanced technical skills and knowledge
  • Collaborate with cross-functional teams to resolve service-related issues
  • Travel to various locations to support service operations, including production plants
  • Operate remotely to support service operations as needed
  • Follow Rivian repair procedures to ensure quality and safety
  • Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations, including parts ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain and process accurate expense reporting as needed
  • Maintain high-quality work and efficiency while working with little supervision
  • Work collaboratively with a team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism in a customer-facing environment
  • Additional plant support, including travel, may be required depending on business need

Qualifications:

  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • Required levels of experience will vary based on business need
  • Proficient in using hand tools and power tools
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Know basics of diagnosis and workflows
  • Able to read electrical schematics
  • Limited Diagnostic exposure
  • Understands how high voltage and low voltage electricity works (basic electricity theory)
  • Able to perform tire repair and vehicle alignment
  • Some hybrid repair background is a plus
  • Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
  • Ability to drive non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license, and maintain a clean driving record
  • No driving-related suspensions or revocation of Driver License (within a 3-5 year period)
  • Parts department and billing experience preferred
  • Experience using a work order management system including repair documentation
  • Experience working in start-up environments preferred
  • Exhibits patience and eagerness to learn
  • Remains positive when dealing with difficult situations
  • Strong organizational and time management skills along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Ability to read and speak fluent English
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics
  • Minimum age of 21
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
  • Ability to properly document repairs completed and in process

Pay Disclosure:

Salary Range/Hourly Rate for California-Based Applicants: $ (actual compensation will be determined based on experience, location, and other factors permitted by law)

Benefits Summary:

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

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