Field Service Technician

4 weeks ago

San Francisco, California, United States DiaSorin Full time

Job Summary

We are seeking a skilled Field Service Technician to provide service to customers with regards to preventative maintenance, retrofit installation, troubleshooting, and repair with minimal support.

Key Responsibilities

  • Maintain inventory of parts and supplies
  • Install and repair scientific instrumentation manufactured by DiaSorin at customer locations within a multi-state geographic region
  • Manage an expense account, service tools, and spare parts inventories
  • Interface daily with internal and external customers
  • Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
  • Meeting daily service repair needs and driving customer satisfaction through service excellence
  • Exercising of judgement within defined procedures, standards, and company policies and procedures is mandatory
  • Compliance with field service technical standards is required
  • Meeting departmental expectations regarding the following: Response time, PM completion rates, Service callbacks, Customer Satisfaction Survey Results

Requirements

  • Technical school or military technical training equivalent in Electronics Technology or Computer Science required
  • Biotechnical training or associate degree or higher in an engineering discipline preferred
  • 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
  • High mechanical aptitude and good problem-solving/communication skills (High proficiency)
  • Fluency in English as well as local language of the residential country is required (High proficiency)
  • Knowledge of electronic measuring equipment (Low proficiency)
  • Ability to work with a team (Medium proficiency)
  • Customer relationship skills (Medium proficiency)
  • Licenses and Certifications Valid Passport or eligibility required

What We Offer

We offer a competitive salary and benefits package as you grow your career at DiaSorin. Receive a salary of $75,000/year to $95,000/year + bonus + benefits. Individual pay is determined by skills, qualifications, experience, and location.

In addition to salary, DiaSorin offers benefits. DiaSorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

DiaSorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at natalentacquisition@diasorin.com or to request an accommodation.

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