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Business Technology Strategist

2 months ago

Chicago, Illinois, United States McDonald's Full time
Job Description

Job Title: Business Technical Analyst

Job Summary:

We are seeking a skilled Business Technical Analyst to join our team at McDonald's. As a Business Technical Analyst, you will play a critical role in defining and building the technology roadmap for our hardware and platforms in our 13,500 US restaurants.

Key Responsibilities:

  • Evaluate new technologies and prototype solutions to meet future business needs
  • Work with cross-functional teams to ensure alignment of technology roadmaps throughout the McDonald's global technology organization
  • Evaluate McDonald's technology suppliers and other industry leaders' product roadmaps and communicate opportunities to improve restaurant technology
  • Visit McDonald's restaurants to gather feedback from crew and rethink approaches to technology to improve both the crew and guest experience
  • Partner with McDonald's internal product teams, owner operators, and suppliers to advocate for innovation and modernize our technology portfolio
  • Support and assist in daily meetings and ongoing technology transformation efforts
  • Understand McDonald's business requirements to help produce quality outcomes and adapt to new challenges as they arise

Requirements:

  • Bachelor's degree in computer science/engineering, information technology, or a related field
  • Strong technical foundation, including but not limited to understanding of Microsoft Windows Server & Desktop OS, PowerShell, Hyper-V or other virtualization technologies, containers, cloud platforms, and system architecture
  • Basic understanding of computer hardware, including but not limited to electrical circuits and power consumption, working with technology racks, cabling types and interfaces, and internal components such as CPU, Memory, RAID, NICs, etc.
  • Basic understanding of modern DevOps practices including Infrastructure as Code, CI/CD for infrastructure systems, Desired State Configuration, and automated testing practices
  • Ability to understand complex integration needs, identify inefficiencies and opportunities for improvement, and recommend solutions and business process changes
  • Ability to take an analytical approach to analyzing different solution options and work with multiple teams to drive alignment for a chosen approach
  • Excellent interpersonal, written, and verbal communication skills with the ability to understand business requirements and translate them into technical roadmaps
  • Solid grasp of the software development lifecycle and Agile development practices
  • Ability to contribute as a hands-on technologist when the need arises (e.g. writing and debugging scripts, setting up GitHub repos, troubleshooting issues with servers and prototypes)
  • Document business requirements, processes, and technical specifications for reference and future use
  • Assist in the planning, coordination, and implementation of projects related to business systems or processes

Preferred Qualifications:

  • Experience in a retail or point of sale environment
  • Experienced with Cloud Computing technologies, especially edge-computing
  • Certifications in Cloud Computing technologies, especially Google Cloud