Shift Operations Manager

1 day ago

Arlington, Virginia, United States Sibylline Ltd Full time
About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Our team has supported businesses, governments, and NGOs through high-quality risk analysis, due diligence, and consultancy services since 2010. We offer an innovative, entrepreneurial, and fast-growing working environment, providing employees with exposure to high-profile clients and challenges.

Key Attributes of Sibylline Employees
  • Self-motivated individuals who can couple initiative and boldness with good judgement
  • Excellent written and spoken English
  • Clarity of thought and analytical flair
  • Strong, demonstrable interest in security and intelligence
  • The ability to work under pressure, demonstrate leadership when required, and collaborate effectively in teams
  • Excellent attention to detail
Benefits
  • Medical, dental, and vision insurance
  • Long-term and short-term disability insurance
  • Basic life and AD&D insurance
  • 401(k) up to 5% matching
  • PTO: 10 days accrued per year and 4 personal days each year
  • Sick: 5 sick days front-loaded every year
About the Role

Sibylline is seeking experienced Shift Operations Managers (SOMs) to join our team, working on-site, embedded within our client's rapidly evolving Global Security Operations Center (GSOC). SOMs will be responsible for managing teams in the client's office location, based in Arlington, Virginia. SOMs must excel in people management and provide senior-level direction for operational and tactical responses to safety and security issues in a dynamic, high-intensity environment.

ResponsibilitiesOperations Management
  • Provide strategic direction and hands-on guidance to Supervisors and other team members to manage all activities and emerging issues that occur on-shift, including physical security, safety, and business continuity events.
  • Respond to escalations and provide direct assistance/communications to stakeholders, including field-based security specialists, site security facilitators, and facilities managers as required.
  • Use judgement to assess immediate risks to the safety and security of customers, providing timely communications to customers about those risks when needed.
  • Lead initial crisis management functions in response to breaking events and work with regional crisis leads for incident escalation and handover.
  • Provide exemplary customer service to the client and those requiring GSOC support or services, while helping subordinates to reach a similar level of customer service-related excellence.
  • Escalate issues as required to more senior-level management and/or the client.
  • Provide oversight and quality assurance for all tasks completed on assigned shifts, including final product review and approval prior to dissemination.
  • Monitor and track metrics and key performance indicators for biweekly and quarterly review as required by the client contract.
Personnel Management
  • Serve as the line manager to on-shift Supervisors and skip-level manager to their subordinates.
  • Ensure appropriate staffing coverage and alignment of responsibilities.
  • Provide direct support and engagement to help subordinates reach their performance potential within assigned roles and meet broader professional development goals.
  • Manage performance- or behavior-related staff concerns and issues in accordance with company policies.
Strategic Vision and Continuous Improvement
  • Serve as a senior-level contributor to strategic discussions about the direction of the global program and programmatic evolutions that expand and improve GSOC services and customer experience.
  • Contribute to the development and/or maintenance of policies and procedures impacting GSOC efficacy.
  • Support efforts to identify modern technologies and business processes to improve overall GSOC efficiency. Manage the operational implementation of technology and process changes in accordance with approved change management plans.
Billing Review
  • Facilitate scheduling to ensure all critical posts are filled and billed in accordance with the work order.
  • Work with the Account Manager to conduct initial invoice review and correct errors prior to invoice submission.
QualificationsMinimum Requirements
  • Bachelor's or Associate degree.
  • Five (5) years' experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Customer Call Center.
  • Demonstrated effectiveness as a direct manager-of-record to diverse, cross-functional teams filling junior and junior-mid-level roles in an organizational hierarchy. Management experience must include direct, simultaneous oversight of at least ten (10) subordinates.
  • Excellent verbal communication skills, with proven comfort engaging directly with the client and other customers.
  • Excellent written communications skills, to include editing final products for business leaders.
  • Experience gathering and analyzing data to create metrics that support positive change and continuous improvement recommendations.
  • Demonstrated ability to manage change and conflict effectively.
  • Proven confidence and effectiveness managing high-intensity, dynamic situations.
  • Proven ability to manage competing priorities and reprioritize according to the situation or client expectations.
  • Professional judgement to escalate issues requiring senior-level management support and response.
  • Comfortable with technology, with the ability to quickly navigate, oversee, and maintain situational awareness of multiple systems and applications simultaneously.
  • Strong business acuity, enthusiasm, and a positive attitude.
Preferred Qualifications
  • Master's degree and/or Bachelor's/Associate degree with professional certifications related to crisis management, project management, business continuity, Lean/Six Sigma principles, or in related fields.
  • Eight (8) or more years' experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Customer Call Center.
  • Driver of excellence as manager-of-record to diverse, cross-functional teams that includes direct, simultaneous oversight of at least 20 subordinates, including mid-level managers.
  • Demonstrated experience and proven abilities to manage cross-functional teams in high-intensity, high-pressure environments or situations.
  • Experience leading crisis responses or elements of crisis response efforts that involve life-safety or other risk to company or customer.
  • Emotional intelligence, as demonstrated through leadership and management skills and activities, such as mentoring and/or proactively identifying customer needs before they are articulated or articulable.
Additional Information

Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability, followed by a set of psychometric tests. Shortlisted applicants will then be invited to a final panel interview. In the current environment, our interviews will be conducted virtually.

The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude, and experience. The salary range for this position is $80,000 - $120,000.

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.

  • Shift Operations Manager

    2 days ago

    Arlington, Virginia, United States Hurtado Barbecue Full time

    We are seeking a highly motivated and organized Shift Leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive exceptional service.The ideal candidate will have previous experience as a Shift Leader or in a similar role in retail, with a proven track record of creating shift schedules, managing...

  • Embedded Shift Operations Manager

    3 days ago

    Arlington, Virginia, United States Sibylline Ltd Full time

    About the RoleSibylline Ltd is seeking an experienced Shift Operations Manager to join our team, working on-site, embedded within our client's rapidly evolving Global Security Operations Center (GSOC).The successful candidate will be responsible for managing teams in the client's office location, based in Arlington, Virginia. They will excel in people...

  • Embedded Shift Operations Manager

    3 weeks ago

    Arlington, Virginia, United States Sibylline Americas Full time

    Job Title: Embedded Shift Operations ManagerWe are seeking an experienced Embedded Shift Operations Manager to join our team at Sibylline Americas. As a key member of our security operations team, you will be responsible for managing teams in our client's office location, based in Arlington, Virginia.Key Responsibilities:Manage diverse teams under pressure...

  • Shift Lead

    1 week ago

    Arlington, Virginia, United States Excel Fitness Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Lead to join our team at Excel Fitness. As a Shift Lead, you will be responsible for overseeing the daily operations of our fitness club, ensuring that all staff members are meeting company standards and providing exceptional customer service to our members.Key ResponsibilitiesLead and...

  • Embedded Shift Operations Manager

    2 days ago

    Arlington, Virginia, United States Sibylline Ltd Full time

    About Sibylline LtdSibylline Ltd is a leading intelligence and strategic risk consultancy in the security sector. Our team has supported businesses, governments, and NGOs through high-quality risk analysis, due diligence, and consultancy services since 2010. We offer an innovative, entrepreneurial, and fast-growing working environment, providing employees...

  • Shift Manager

    1 week ago

    Arlington, Virginia, United States Lebanese Taverna Express Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Lead to join our team at Robinson Hill. As a Shift Lead, you will be responsible for managing tasks, maintaining store operations, and ensuring exceptional customer service.Key ResponsibilitiesManage tasks delegated by the General Manager for assigned shiftsMaintain store appearance and...

  • Shift Manager

    3 weeks ago

    Arlington, Virginia, United States Taco Bell Full time

    Job SummaryWe are seeking a highly skilled Shift Manager to join our team at Taco Bell. As a Shift Manager, you will be responsible for ensuring exceptional customer service, maintaining company standards, and driving operational excellence.Key ResponsibilitiesCustomer Satisfaction/Product QualityMaintain fast, accurate service and ensure products meet...

  • Shift Manager

    3 weeks ago

    Arlington, Virginia, United States Chick-fil-A Crystal City Full time

    Job OverviewAt Chick-fil-A Crystal City, we're seeking a skilled Shift Manager to join our team. As a key member of our leadership team, you'll be responsible for ensuring exceptional customer experiences and driving operational excellence.Key ResponsibilitiesLead by example, demonstrating a genuine desire to serve others and create remarkable experiences...

  • Shift Manager

    4 weeks ago

    Arlington, Virginia, United States &pizza Full time

    {"h1": "Be a Part of Something Different At &pizza, we\u2019re not just a pizza shop. We\u2019re a community that\u2019s passionate about creating a better experience for our guests and our team members. As a Shift Manager, you\u2019ll be the face of our shop, leading by example and ensuring that every guest leaves with a smile on their face. **Your...

  • Restaurant Operations Manager

    2 weeks ago

    Arlington, Virginia, United States Ted's Bulletin Full time

    Job SummaryTed's Bulletin is a 7-unit neighborhood eatery bringing new creativity to American classics, open daily for all-day breakfast, lunch & dinner. We are seeking a skilled Restaurant Operations Manager to assist the General Manager in overseeing daily operations of the restaurant.Key ResponsibilitiesAssist the General Manager in overseeing daily...

  • Team Leader for Shift Operations

    2 months ago

    Arlington, Virginia, United States Chick-fil-A Crystal City Full time

    Position OverviewAt Chick-fil-A Crystal City, we are in search of individuals who embody a coachable attitude and a sincere commitment to serving others.Our mission is to deliver remarkable experiences to our guests and community, striving to be the friendliest establishment in the area. We treat everyone we encounter with honor, dignity, and respect.We seek...

  • Store Operations Manager

    2 days ago

    Arlington, Virginia, United States Smoothie King Full time

    As a Shift Lead at Smoothie King, you will be responsible for leading by example and setting the tone for excellent customer service and store operations. You will work closely with the General Manager to ensure seamless store operations, maximize sales performance, and drive profitability.Key Responsibilities:Assist the General Manager in overseeing store...

  • Restaurant Operations Manager

    1 month ago

    Arlington, Virginia, United States Circle K Full time

    Restaurant Assistant Manager Job SummaryThis role assists the Restaurant Manager with daily operations and supervises the team in their absence. The Restaurant Assistant Manager leads and coaches Restaurant Team Members, partnering with the management team to maintain Company and Brand operational standards, ensuring all guests leave satisfied.Key...

  • Kitchen Operations Manager

    2 weeks ago

    Arlington, Virginia, United States Taqueria Xochi Full time

    About the RoleWe are seeking a highly skilled and experienced Kitchen Manager to join our team at Taqueria Xochi. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our kitchen, ensuring that all menu items are executed to the highest standards, and maintaining a clean and safe working environment.Key...

  • Team Leader for Shift Operations

    2 months ago

    Arlington, Virginia, United States Chick-fil-A Crystal City Full time

    Position OverviewAt Chick-fil-A Crystal City, we are in search of individuals who possess a coachable attitude and a sincere commitment to serving others.Our mission is to create remarkable experiences for our guests and community, aiming to be the friendliest dining establishment in the area. We treat everyone we encounter with honor, dignity, and...

  • Inventory Operations Manager

    4 weeks ago

    Arlington, Virginia, United States WIS International Full time

    Job Title: Assistant Manager - Inventory OperationsWIS International is seeking a dynamic leader to oversee and optimize inventory operations within our business. As an Assistant Manager, you will be responsible for leading a team of inventory professionals during inventory events, ensuring successful planning, organizing, coordinating, and execution of...

  • Restaurant Operations Manager

    3 weeks ago

    Arlington, Virginia, United States Kapnos Taverna Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Kapnos Taverna. As a Restaurant Operations Manager, you will be responsible for assisting the Branch management in executing complex QSR or Casual Dine restaurant management operations.Key ResponsibilitiesCompletes opening, daily and closing...

  • Restaurant Operations Manager

    1 month ago

    Arlington, Virginia, United States Circle K Full time

    Job SummaryThis position assists the Restaurant Manager with daily operations of the restaurant and supervises the team in their absence. The Restaurant Assistant Manager leads and coaches Restaurant Team Members and partners with the management team to maintain the Company and Brand operational standards ensuring all guests leave satisfied.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Arlington, Virginia, United States Gecko Hospitality Full time

    Restaurant General Manager - Day ShiftsWe are seeking a highly skilled Restaurant General Manager to lead our day shift operations. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Supervise and coordinate all culinary activities to ensure high-quality food...

  • Restaurant Operations Manager

    3 weeks ago

    Arlington, Virginia, United States Airport Retail Group LLC Full time

    Job Title: Assistant Manager Airport Retail Group LLC is seeking an experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve high standards of quality and productivity.Key...