Self Storage Customer Care Manager

2 weeks ago


Long Island City, United States Public Storage Full time
Company Overview

Public Storage stands as the premier leader in the self-storage sector, and we are currently expanding our team.

Compensation

Earn a competitive wage of $16.50 per hour.

Employee Benefits

We offer a comprehensive Total Rewards package for our employees, which includes:
  • Weekly Competitive Pay
  • Eligibility for Full-time Benefits after averaging 20+ hours, including:
    • Medical, Dental, Vision, 401k with matching contributions, paid time off, sick leave, and flexible spending accounts
    • Company-sponsored life insurance, accidental death coverage, and exclusive discounts from vendors
  • On-site housing options available at select locations (eligibility based on performance and tenure)
  • Potential for performance-based bonuses for our Property Managers
Position Overview
  • Our Property Managers operate independently across various locations, engaging in both indoor and outdoor tasks.
  • We evaluate customer storage requirements and provide recommendations, including the sale of packing and moving supplies.
  • Conduct daily inspections of storage units to verify inventory and availability, ensuring readiness for rental.
  • Handle cash drawer audits and manage bank deposits as part of daily operations.
  • Assist in keeping customers updated on payments, including sending reminders and making collection calls when necessary.
Physical Demands:
  • Capability to lift and move items weighing up to 35 pounds.
  • Property Managers should be prepared to navigate facilities, spending up to 50% of their time outdoors, which includes climbing stairs and opening large doors.
  • Perform cleaning and maintenance duties, such as sweeping and mopping indoor areas, and maintaining the exterior grounds to ensure a clean and appealing environment.
Qualifications

Experience: Ideal candidates come from diverse customer service-oriented sales backgrounds, including retail, dining, fast food, or other service-focused industries.

Additional Insights

About Us
Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute. Our workforce has acknowledged us for Best Career Growth, ranking us in the Top 5% for Work Culture and the Top 10% for Diversity and Inclusion.
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