Self Storage Customer Care Manager
2 weeks ago
Public Storage stands as the premier leader in the self-storage sector, and we are currently expanding our team.
Compensation
Earn a competitive wage of $16.50 per hour.
Employee Benefits
We offer a comprehensive Total Rewards package for our employees, which includes:
- Weekly Competitive Pay
- Eligibility for Full-time Benefits after averaging 20+ hours, including:
- Medical, Dental, Vision, 401k with matching contributions, paid time off, sick leave, and flexible spending accounts
- Company-sponsored life insurance, accidental death coverage, and exclusive discounts from vendors
- On-site housing options available at select locations (eligibility based on performance and tenure)
- Potential for performance-based bonuses for our Property Managers
- Our Property Managers operate independently across various locations, engaging in both indoor and outdoor tasks.
- We evaluate customer storage requirements and provide recommendations, including the sale of packing and moving supplies.
- Conduct daily inspections of storage units to verify inventory and availability, ensuring readiness for rental.
- Handle cash drawer audits and manage bank deposits as part of daily operations.
- Assist in keeping customers updated on payments, including sending reminders and making collection calls when necessary.
- Capability to lift and move items weighing up to 35 pounds.
- Property Managers should be prepared to navigate facilities, spending up to 50% of their time outdoors, which includes climbing stairs and opening large doors.
- Perform cleaning and maintenance duties, such as sweeping and mopping indoor areas, and maintaining the exterior grounds to ensure a clean and appealing environment.
Experience: Ideal candidates come from diverse customer service-oriented sales backgrounds, including retail, dining, fast food, or other service-focused industries.
Additional Insights
About Us
Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute. Our workforce has acknowledged us for Best Career Growth, ranking us in the Top 5% for Work Culture and the Top 10% for Diversity and Inclusion.
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