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Customer Service Representative

2 months ago


Long Beach, California, United States Public Storage Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for managing the day-to-day operations of our storage facilities, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Provide excellent customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Facility Management: Manage the day-to-day operations of our storage facilities, including opening and closing facilities, assisting customers with rentals, and performing daily inspections.
  • Cash Handling: Handle cash and credit transactions, including making bank deposits and reconciling cash drawers.
  • Communication: Communicate effectively with customers, colleagues, and management, both verbally and in writing.
  • Problem-Solving: Resolve customer complaints and issues in a fair and professional manner.
Requirements
  • Experience: Previous experience in a customer-facing role, preferably in a sales or customer service environment.
  • Transportation: Valid driver's license and reliable transportation to travel between facilities and conduct work-related tasks.
  • Physical Demands: Ability to lift up to 35 pounds, walk in/outdoors, and perform cleaning and maintenance tasks.
What We Offer
  • Competitive Pay: Earn a competitive hourly rate and opportunities for performance-based bonuses.
  • Benefits: Eligibility for full-time benefits, including medical, dental, vision, 401(k), and paid time off.
  • Professional Development: Opportunities for career growth and professional development within the company.