Buy with Prime and Multi-Channel Fulfilment Solutions Expert

6 days ago


Seattle, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Senior Technical Account Manager to join our team at Amazon. As a key member of our Buy with Prime and Multi-Channel Fulfilment Solutions Org, you will be responsible for managing the post-launch technical account management of marquee customers using our Buy with Prime and Multi-Channel Fulfilment products.

Key Responsibilities
  • Manage post-launch technical integration and operational health of Buy with Prime and Multi-Channel Fulfilment Solutions Org solutions customer deployment in the enterprise and SMB customer segments.
  • Work cross-functionally to resolve technical issues for customers launched on Buy with Prime and Multi-channel Fulfilment product (e.g., Sales, Product, Tech).
  • Utilize subject matter expertise to communicate the incremental value of Buy with Prime and Multi-channel Fulfilment product to key customer stakeholders.
  • Provide feedback to the product team based on the learnings during the customer's post-launch journey.
About the Team

Our Buy with Prime team is a new way to extend Prime shopping benefits, including fast, free shipping, a seamless checkout experience, and free returns to merchants' own online stores, ultimately increasing selection for Prime members. The Multi-Channel Fulfilment Solutions Org is an end-to-end supply chain capabilities for merchants who want to use Amazon's capabilities to fulfill orders from their own website or other marketplaces.

Basic Qualifications
  • Bachelor's degree in science, technology, engineering, math, business or equivalent.
  • Experience in working with customer launch or post-launch and or solution management.
  • Experience working with cross functional teams to deliver results.
Preferred Qualifications
  • Strong verbal and written communication skills.
  • Ability to influence others in a collaborative fashion.
  • Strong decision-making skills.
  • Ability to prioritize in a complex, fast-paced environment.
  • Ability to gather, interpret and apply a wide range of data.
  • Strong organizational skills.
  • Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.


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