Customer Insights Program Manager, Buy with Prime

2 months ago


Seattle, Washington, United States Amazon Full time

The Buy with Prime team is looking for a Customer Insights Program Manager to lead our 'Voice of the Customer program', utilizing various channels to gather customer experience feedback that can be passed back to our product, tech and sales teams.

Listening to our customers is an important way to get feedback on our strategy, ensure we are building products and programs that deliver value, and gain insights that inform and elevate our messaging and strategy. As a Customer Insights Program Manager, you will function as part of the GTM team to ensure that we are moving swiftly to understand and iterate our products based on customers' needs. In this role, you will own and lead efforts to analyze customer feedback, define our customer targeting and partner with our Product teams to ensure we are prioritizing the right product unlocks.

You have high attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. You are comfortable working directly and cross functionally with program or product stakeholders environment. As this org is in a start up phase, you are comfortable with a fast pace, growing go-to-market organization and are excited to build new mechanisms from scratch. You understand how to measure the impact of change, both quantitatively and qualitatively.

Key job responsibilities
You will work with subject matter experts across the business, including leadership, product management, business development, account management, support operations, marketing, customer insights, and market & UX researchers, among other groups. Your customer obsession will enable you to effectively represent the voice of the customer and drive cross functional conversations. These anecdotes may entail feature requests, pain points, process improvements, operational feedback, tailored needs, among others. You operate with the mindset that, 'every anecdote from a customer matters', and you treat them as precious sources of information. You help bridge the customer anecdotes collected by BD and AM teams; identifying similar themes and tying patterns back to core product requests.

About the team
Buy with Prime is helping people reimagine the way they shop....wherever they do Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants' own online stores, ultimately increasing selection for Prime members. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.

5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years working directly with customers or analyzing customer data in program mgmt., account mgmt. or customer success mgmt. capacity



  • Seattle, Washington, United States Amazon Full time

    The Buy with Prime (BwP) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role managing the launch of Buy with Prime product on e-commerce sites. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and...


  • Seattle, Washington, United States Amazon Full time

    Head of Marketing, Amazon Buy with Prime (B2B)Job ID: | Services LLCThe Buy with Prime (BwP)/MCF team's mission is to help merchants grow their businesses beyond by externalizing the best of Amazon's supply chain and direct to consumer (DTC) services. We are looking for an experienced and customer-obsessed Marketing Leader to help us delight shoppers and...


  • Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Technical Account Manager to join our team at Amazon. As a key member of our Buy with Prime and Multi-Channel Fulfilment Solutions Org, you will be responsible for managing the post-launch technical account management of marquee customers using our Buy with Prime and Multi-Channel Fulfilment products.Key...


  • Seattle, Washington, United States Amazon Full time

    How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a...


  • Seattle, Washington, United States Amazon Full time

    Do you want to help drive growth and engagement with one of Amazon's most important businesses? Do you enjoy using data and analytics to deliver actionable insights that support critical business decisions? Amazon seeks an experienced business analyst to be a key member of the US Prime team. This is an exciting opportunity to support and influence the...


  • Seattle, Washington, United States Qualtrics Full time

    Program Management Lead - Customer InsightsAt Qualtrics, we are seeking a dedicated Program Management Lead to join our Customer Insights division. This role is pivotal in shaping how we utilize data to enhance customer experiences and drive business success.About QualtricsQualtrics is a leading provider of experience management software, empowering...


  • Seattle, Washington, United States Amazon Full time

    Amazon Prime TPM is a cross-functional team of Technical Program Managers that are responsible to run large technology initiatives for Prime Acquisition, Payments, CXE, International Expansion and supporting variations of Prime that provide the best of experience to our customers. If you are interested in driving highly visible and impactful initiatives for...


  • Seattle, Washington, United States Amazon Inc Full time

    Position Overview The Senior Technical Program Manager for Prime Services plays a pivotal role in overseeing and driving significant technological projects within Amazon. This position involves collaboration across various departments to ensure the successful execution of initiatives that enhance Prime's offerings. Key Responsibilities Leadership: Lead...

  • Marketing Manager

    1 day ago


    Seattle, Washington, United States Aquent Full time

    About the RoleThis is a key position within our organization, requiring a high level of expertise in marketing and program management. The successful candidate will be responsible for driving marketing programs to build subscriptions and awareness of Prime Video, providing analysis and reporting for various teams.Key ResponsibilitiesDevelop and Execute...


  • Seattle, Washington, United States Amazon Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Senior Program Manager to join our Prime Video Ads team. As a key member of our Program Management team, you will be responsible for driving our Prime Video Ads policy program and ensuring that our global content policies align with our business objectives.Key...


  • Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to join our Prime Video Delivery team. As a key member of our team, you will be responsible for leading the effort to secure internet capacity for our high-velocity live and video on demand events worldwide.Key ResponsibilitiesDefine and execute on our organization's worldwide capacity...


  • Seattle, Washington, United States Prime Video & Amazon MGM Studios Full time

    DescriptionHelp shape the future of digital entertainment with the Prime Video International team. Our mission is to change the way customers around the world consume video entertainment by offering – in every country – the broadest selection of premium video within a single experience, accessible across all devices. Our customers have unlimited access...


  • Seattle, Washington, United States Amazon Full time

    Join Our Team as a Senior Marketing Strategist!Are you ready to unleash innovative marketing strategies and make a significant impact? We are on the lookout for a proactive, imaginative, and analytics-focused marketing professional to enhance Prime member acquisition, retention, and engagement.The US Prime Content Testing team plays a crucial role in the...


  • Seattle, Washington, United States Amazon Full time

    Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable...


  • Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our Prime Video Marketing Analytics team. As a key member of our technology teams, you will be responsible for delivering state-of-the-art experiences for our customers.Key Responsibilities:Owns end-to-end delivery of cross-functional projects/goals, ensuring timely and...


  • Seattle, Washington, United States Amazon Full time

    Prime Video offers customers a vast collection of movies, series, and sports-all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required....


  • Seattle, Washington, United States Amazon Full time

    Since launching in 2005, the US Prime membership program has made life easier and more enjoyable for millions of members in the US and been a key driver of Amazon's rapid growth across a wide range of business units. As we continue to invest in the Prime program in the US, we are looking for a customer-obsessed and data driven product leader to drive...


  • Seattle, Washington, United States Amazon Full time

    is seeking a Finance Manager for the Prime Video live Sports and Channels businesses in Latin America, Canada, Australia, and other emerging locales. This opportunity is ideal for a finance professional who is passionate about sports, enjoys digital entertainment, and is looking for a challenge in a high growth, new business environment. Live sports and...


  • Seattle, Washington, United States Amazon Full time

    Lead Technical Program Manager, Prime VideoAre you passionate about influencing the future of digital entertainment? The technology teams at Prime Video are dedicated to crafting unparalleled digital video experiences. As a technologist at Prime Video, you will have comprehensive ownership of the product, user experience, design, and technology necessary to...


  • Seattle, Washington, United States TikTok Full time

    TikTok Shop - Customer Insights Program Manager, GNE - SeattleSeattleRegularOperationsJob ID: A59537ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why...