Customer Service Representative
6 days ago
About This Role
Lowe's Companies is seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a Customer Service Associate, you will play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Validate loading tickets and process orders and deliveries accurately to ensure customers receive merchandise as expected and in a timely manner.
- Engage in safe work practices and encourage others to do the same, maintaining a clean, safe, and stocked store environment.
- Work collaboratively with colleagues to achieve sales goals and provide a seamless customer experience.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
Requirements
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to obtain sales-related licensure or registration as may be required by law.
- Preferred qualifications include 6 months of sales experience identifying and selling products based on customer needs, as well as 6 months of retail experience providing customer service.
What We Offer
- A competitive hourly rate and opportunities for advancement.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan with company match.
- Opportunities for ongoing training and development.
About Lowe's Companies
Lowe's Companies is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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