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Customer Care Associate
2 months ago
Position Title: Customer Service Representative
Job Category: Clerical
Requisition Number: CUSTO001016
Overview:
As a Customer Service Representative, you will play a crucial role in supporting our clients and ensuring their needs are met efficiently.
Key Responsibilities:
- Manage documentation related to departmental functions while establishing and maintaining comprehensive files and records, including sensitive information.
- Utilize a computerized word processing system to generate letters, reports, forms, and various printed materials.
- Conduct a range of clerical tasks, including typing, filing, and data entry.
- Respond to incoming calls, addressing general inquiries and directing clients to the appropriate departments.
- Prepare and process essential documents such as notes, disclosures, rescissions, and checklists.
- Disburse proceeds checks as required.
- Handle various duties associated with the management and administration of existing loans across consumer, commercial, and mortgage lending sectors.
- Execute any additional related tasks as assigned.
Qualifications:
Skills:
Demonstrated ability to perform clerical tasks efficiently and accurately.
Behaviors:
Exhibit professionalism and a strong commitment to customer service.
Motivations:
Driven to support clients and enhance their experience.
Education:
Required: High School Diploma or equivalent.
Experience:
Relevant experience in a customer service or clerical role is preferred.
Licenses & Certifications:
None required.
