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Client Service Representative

2 months ago

Johnstown, Pennsylvania, United States Domino's Franchise Full time
Job Overview

As a vital member of our team, you will be responsible for delivering exceptional customer service while ensuring smooth operations within our establishment.


Key Responsibilities
  • Manage and operate all necessary equipment.
  • Stock and organize ingredients from the delivery area to storage and workspaces.
  • Prepare food products efficiently.
  • Handle and process customer orders via telephone.
  • Maintain cleanliness of equipment and the facility on a daily basis.

Training and Development

Comprehensive orientation and on-the-job training will be provided to equip you with the necessary skills.


Communication Skills

Strong verbal communication skills are essential for interacting with customers and team members to accurately process orders both over the phone and in person.


Essential Skills and Functions

Proficiency in basic arithmetic operations is required. You must be capable of making accurate monetary change. Effective verbal, written, and telephone communication skills are necessary for order processing. Motor coordination is important for executing precise movements quickly. Familiarity with entering orders using a computer keyboard or touchscreen is expected.


Work Environment

Exposure to:
Various temperatures ranging from cool to warm in different work areas. Potential exposure to food odors and dust. Working in confined spaces, including coolers. Handling hot surfaces and sharp tools.


Sensory Requirements:
Ability to communicate effectively over the phone, along with near and mid-range vision for various tasks. Depth perception and the ability to distinguish between hot and cold surfaces are also necessary.


Temperament Requirements

The role requires the ability to manage tasks independently and collaboratively, work under pressure, adhere to quality standards, interact with customers, analyze data, and make informed decisions.


Physical Requirements

Job duties involve standing, walking, sitting, lifting up to 50 pounds, carrying up to 30 pounds, pushing/pulling trays, climbing, bending, crouching, and performing hand tasks that require hand-eye coordination.